Course Description:
The Debt Manager Solution Core Fundamentals course is designed to provide a solid foundation of the Debt Manager product, and includes the following:
Product Overview - specifically designed to introduce students to the fundamental concepts behind the Debt Manager™ system. Students will participate in an open discussion about the Debt Manager solution collection and recovery philosophy; understand key terminology and functionality and the benefits available in the product.
Debt Manager Solution Account Enquiry is specifically designed to introduce students to the fundamentals of how end users specifically work and update accounts. Through a scenario driven delivery method, participants will learn Account Enquiry in Debt Manager Solution. Students will work through scenarios that will mimic the real life activity of a collector/recoverer.
Debt Manager Solution Account Enquiry for Web Configuration - teaches participants how the client can configure the Account Enquiry screens so that they can determine what information displays in certain areas of the screens and how to establish what standard screens display based on a users job level in the organization. This will allow you to significantly control the look and feel of the web Account Enquiry screens. Also, you will learn how to configure the User Defined Region and write scripts so that based on an accounts current situation, you can guide the user on the appropriate steps to take on each account.
Debt Manager Solution Work Queues - teaches students how to access the System Administration module and learn how to build user profiles, grades, work groups, financial limits, account allocation rules, and time zones. After the work group parameters are established, users will view collector, supervisor and manager work queue’s and functions and practice working accounts from a queue.
Debt Manager Solution System Administration - provides students with a good understanding of System Parameters, specifically how to structure their organization, and the available functionality that can be used in how accounts are established and processed. It is specifically designed to help students evaluate the various parameter setup needed in the Debt Manager solution and how to construct these rules and parameters around your organization.
Debt Manager Solution Accounting Parameters - teaches participants how to establish and maintain the Accounting Parameters in the System Administration module regardless of whether it will be used as system of record or not. It is specifically designed to teach students accounting functions of the Debt Manager solution.
See the course catalogue for the full course description.
Schedule:
For a complete schedule of dates and locations, please refer to the Event Calendar.
For more information or to register, please contact us.