Warranty Management

Drive efficiencies for warranty processing across all participants

Managing the entire warranty process can be like trying to juggle multiple objects. Blindfolded.

One option is performing the process manually to keep everything moving. Another is making the management process less cumbersome, less costly and more predictable.

Throw in a distributed dealership model to the juggling act and you’re faced with more possible mid-steps and inefficiencies.

Preventing a massive public relations problem

In addition, mismanagement of warranty processing has the potential of becoming a public relations debacle, impacting customer perceptions and sales for years to come. However, a smooth, customer-focused approach with rapid and consistent service can lend a positive perception to what could be an otherwise negative customer interaction.

Furthermore, enforcing consistency across several or dozens of dealerships is a challenge many captives face regularly as they manage their way through the warranty process. FICO provides a systematic and rules-based engine to enforce fulfillment of the repair and pricing. The result can be better customer management and more consistent financial results.

Modernizing the process

With FICO’s warranty management solution, you can:

• Apply analytics that determine responsibility for repair and/or replacement costs.
• Provide realistic repair estimates, based on a myriad of factors.
• Ensure consistency across dealerships on warranty treatments.
• Lower operational costs by automating the entire process.