FICO® Debt Manager™ solution

• Use loan workouts to manage good customers earlier in the debt cycle
  The new Loan Workout Wizard enables you to set workout options based on consistent rules, while collectors have customers on the phone.
• Produce better results with fewer actions through analytics
  Drag-and-drop collection scores into your strategies to pinpoint which delinquent accounts to contact, when and how, for maximum returns. Using scores can improve strategy effectiveness by 15-20%.

• Reduce early-stage delinquencies by as much as 20%
  With customers increasingly difficult to reach, you can increase the likelihood each call will yield a resolution. Provide collectors with the right loan workout solutions for each situation in real time.
• Tap external resources flexibly and efficiently
  Rising delinquency workloads require smarter distribution of effort. Leverage the widest range of networked third-party resources in the industry (agencies, attorneys, bankruptcy specialists, etc.), and the best tools for overseeing their activities and evaluating their performance.
• Collect more while protecting valuable customer relationships
  Collections treatments can be applied at the account or customer levels. Improve efficiency and retention by making a single call aimed at debt management resolution encompassing all obligations.
• Tailor processes to business lines and markets
  Rules-driven workflows help you extend best practices while enabling local managers to make adjustments for unique requirements.
• Know exactly what's working and how much it's costing
  Champion/challenger testing provides a controlled, low-risk method of comparing the performance of strategies in production. Activity-based costing shows the financial impact of current processes and proposed changes.

• Brings integrated products and services together into the industry's most capable solution
  The FICO Debt Manager solution incorporates a powerful strategy engine for defining and automating collection and recovery processes with a comprehensive database that captures inputs and outputs from every step. On top of this baseline functionality, you can add the analytics, software components and networked services that best meet your organization's needs.
• Offers networked access to third-party services and sophisticated tools for managing them
  When coupled with the FICO® Network, the solution provides integrated access to more than 1300 data sources and service providers (agencies, attorneys, bankruptcy counselors, repossession companies, etc.). Optional Debt Manager components FICO™ PlacementsPlus® and Placement Optimizer^SM solutions can be layered for greater visibility and control of outsourcing activities to agencies and attorneys.
• Lets business managers create and modify decision strategies with drag-and-drop ease
  Graphical tools provide a library of client-configured tests and actions that can be dragged and dropped, with the software automatically generating workflow links between them. Custom data elements ("extra details") can be created without programming, and used in any process.
• Enables advanced analytics to be quickly added to collections strategies
  With the FICO Debt Manager 7 release, business users can add scores—including FICO® Collection Scores—to strategies. Analytics tailored to your unique business needs can also be implemented in this way, enabling you to gain analytic insight for better segmentation and targeting of delinquent accounts without need for IT assistance.
• Includes a real-time loan workout wizard
  Debt Manager 7 provides a wizard that guides collectors to obtain information from the customer. Based on this information and credit bureau data, it generates customized recommendations for resolving the delinquency right there on the spot. The wizard is powered by FICO™ Blaze Advisor® system, the leading business rules management system (BRMS), so supervisors can easily configure rules for repayment plans, loan modifications and other workout options.
• Supports multiple processes, currencies and languages
  A single platform can simultaneously handle unique automated processes for large numbers of product and risk portfolios, in the right currencies for each market. The solution can also be implemented in multiple languages.

Speak with a FICO representative about our solutions and your business needs by calling us:

US (toll free): +1 888 342 6336
International: +44 (0) 207 940 8718

Or email us using the form on this page. We look forward to speaking with you.