FICO® Mortgage Response Analyzer

• Increase response and conversion. Build the return on your customer outreach program by contacting customers in the way that is most likely to get their attention and elicit engagement.
  
• Build customer loyalty. By improving your service and selecting the communications methods and messages your customer prefer, you can demonstrate your value and boost the success of your program.
  
• Reduce costs by avoiding wasted communications. Why email a customer who will just delete it, or phone a customer who will hang up? By targeting your messages and methods, you can avoid the cost of inefficient communications.

• Identifies the communication method. FICO empirically evaluates internal and external data to build a scorecard that rank-orders customers by their likelihood of response and conversion. We can help you determine which customers prefer phone calls vs. emails or other communication methods.
  
• Enables you to match the message to the customer. Some customers may be less likely to respond to a lender-branded communication, for fear of receiving negative treatment. With the FICO Mortgage Response Analyzer, we can help you overcome the barriers to engaging your customers.
  
• Continuous learning. Different outreach campaign approaches and champion/challenger testing provide real-time learning that can be incorporated into updated response analytics, to improve results.
  

FICO Mortgage Response Analyzer is part of the FICO® Mortgage Recovery Initiative. The FICO MRI enables you to determine the best candidates for loan modification programs, the best way to reach them, and the best offer for each customer.

• Mortgage Risk Analyzer:  Identify your mortgage customers who are most at risk. This service produces a targeted list of remediation candidates who are most imminent of future mortgage risk, before they have accelerated into delinquency status.
  
• Mortgage Response Analyzer:  Identify the best methods for reaching your mortgage customers for maximum response and success.
  
• Mortgage Portfolio Optimization: Make the best possible match of loan product offers to your at-risk customers, to meets their needs while preserving loan portfolio value. Through optimization, FICO uses advanced analytics to balance multiple trade-offs and build an optimized set of business rules that determines the ideal offer for each customer.

Learn more by contacting the FICO MRI team using the form on the right.

Speak with a FICO representative about our solutions and your business needs by calling us:

US (toll free): +1 888 342 6336
International: +44 (0) 207 940 8718

Or email us using the form on this page. We look forward to speaking with you.