Helping our clients maximize the opportunities within their portfolios.
Why Account & Customer Management Consulting
- The FICO Global Business Consulting team provides world-class business consulting across account and customer management linked to, and independent of, FICO product offerings.
- We have a team of multilingual consultants from locations across the globe, including UK, Spain, North and South America, Asia and Australia.
- Our consultants are credit and risk experts who have worked for large blue-chip organizations and held senior positions.
- The Account and Customer Management team provides practical advice and solutions based on first-hand experience in all the account and customer management issues our clients are facing. We have extensive knowledge on all credit products, including credit cards, personal loans, SME, auto loans and home loans.
During the implementation of FICO® TRIAD® Customer Manager, our consultants will get you off to a flying start. We use our knowledge and experience to guide the business strategy design and make sure the system will be implemented in a way that achieves your business objectives, as expeditiously as possible.
Our team helps guide you through the start up project, working closely with many areas within your company and the processor to ensure that business objectives are met on conversion and that your company is fully trained on the benefits and use of the software. Once live your strategy consultant will be available to provide support, advice and share industry knowledge to drive strategic changes to improve results.
If you have an account or customer management system already in production, we work with you to turn your investment into business benefits by using all of the system’s capabilities, instilling best practices in its deployment, and applying our experience in working with clients around the world to improve your decisioning.
Based on our work with creditors around the world, we can supply you with benchmarking that shows how you compare to peers in your markets. You’ll see how you stack up across key performance indicators, helping you identify opportunities for improvement, as wells as competitive advantage.
We can help you employ the latest analytic tools to develop data-driven strategies that improve ROI. We also help you clarify and identify the core concepts underlying some of the complex strategies that have been developed over the years.
As we’ve done with many customers around the world, our consultants will work with your account and customer management practice and lay out a roadmap to increase the yields and benefits gained, whether through enhancement of processes, policies, strategies and systems, or applying improved analytic models in your business strategies.