Support Hours by Software Product
|
Software Product
|
North America
6am – 5pm Pacific Time excluding US Holidays) |
South America
(9am – 5pm Brazil Time excluding UK Holidays) |
Europe, Middle East and Africa
(8:30am – 5pm UK time excluding UK Holidays) |
Asia
(9am – 5:30pm Singapore time excluding Singapore Holidays) |
|
Application ScoreWare International |
|
|
X |
|
|
Atlas |
X |
|
|
|
|
ASAP/CreditCenter |
X |
|
|
|
|
Blaze Advisor |
X |
X |
X |
X |
|
BureauxLink |
|
|
X |
|
|
Capstone Decision Accelerator |
X |
X |
X |
|
|
Capstone Decision Manager |
X |
|
|
|
|
Capstone Intelligent Data Manager |
X |
|
|
|
|
CreditDesk International |
|
|
X |
|
|
Debt Manager |
X |
X |
X |
X |
|
Decision Optimizer |
X |
|
|
|
|
Falcon Fraud Manager |
X |
X |
X |
X |
|
Falcon Fraud Manager for Merchants |
X |
|
X |
|
|
Falcon ID |
X |
|
X |
|
|
Fraud Analytics Express |
X |
|
|
|
|
Fraud/Risk Analytics for Telecom |
X |
|
X |
|
|
LiquidCredit |
X |
|
|
|
|
MIRA Claims Advisor for Reserving |
X |
|
|
|
|
Model Builder |
X |
|
X |
|
|
Netsourced TRIAD |
X |
|
X |
|
|
Payment Optimizer |
X |
|
|
|
|
Placements Plus |
X |
X |
X |
|
|
Precision Marketing Manager |
X |
|
|
|
|
Precision Marketing Manager |
X |
|
|
|
|
Placements Plus |
X |
X |
X |
|
|
Precision Marketing Manager |
X |
|
|
|
|
Recovery Management System |
X |
|
|
|
|
Risk Manager for Acquirers |
X |
|
X |
|
|
Scorenet
(DPS, Asset Remarketing and Forum) |
X |
|
|
|
|
Scoring
(Bureau scoring products and Global FICO) |
X |
|
X |
X |
|
SEARCH |
X |
|
|
|
|
StrategyWare |
X |
|
X |
|
|
TRIAD |
X |
X |
X |
X |
|
Vectus |
|
|
X |
X |
|
VeriComp Fraud Manager |
X |
|
|
|
|
Xpress |
X |
|
X |
|