FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
Leasing offers your customers the best of both worlds—the product they want, a monthly payment they can afford. From a business perspective, though, leasing offers great risk and reward for providers. FICO helps financial services leasing providers address the unique risks and regulatory demands of leasing. Our advanced analytics in financial services help lessors improve consistency and accuracy to meet regulatory and growth requirements.
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KeyBank improves collections performance with customer-focused strategies
With more than 1,050 branches in 14 states and some $90 billion in assets, Cleveland-based KeyBank ranks among the largest financial services organizations in the US. Yet the "key" to its success is that it thinks, acts and treats its customers like a community bank.
"With FICO TRIAD Customer Manager, we now get the full width and breadth of our customer and household-level credit and deposit relationships to use in our account management decisioning."
Learn how KeyBank uses TRIAD Customer Manager to manage customer treatment decisions for all of it's customer treatment decisions including Equipment finance (leasing).