All posts by Ben Werner

Prior to role in Solution Marketing at FICO, Ben was the founder of a venture funded startup focused on customer insights, and before that held senior management roles at Microsoft and Oracle focused on product management, marketing and user experience with enterprise applications and CRM. He has a masters degree in Computer Science from the University of Minnesota and is the author or co-author on four technology patents.

Risk & Compliance Automotive Finance: 5 Surprising Findings About The Consumer Experience

Car on road
Apr122018

Today we have released the findings from our first ever global consumer survey on automotive finance perceptions. FICO’s independent research surveyed 2,200 adult consumers across nine countries including the US, Canada, Mexico, Chile, Australia, New Zealand, Germany, Spain, and the UK. The respondents were between the ages of 18-64 who acquired a loan on a new/used vehicle within the last 3 years. The findings cover the financing aspect of both new and used vehicles from the beginning of the journey where customers start to research, the middle where negotiation, ‘shopping around’ and the loan origination begins, and the end where the deal is formalized and the consumer walks away with their vehicle. 5 Surprising Findings in Automotive Finance (1) Americans love speed, right? The country that invented McDonalds should have the shortest wait times for auto finance. Wrong. It turns that the US is ahead of only Mexico in terms... [Read More]

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