All posts by Saxon Shirley

Risk & Compliance Globe Telecom Cuts Delinquencies 40% Using FICO CCS

Globe Telecom slashes delinquencies by 40%

Globe Telecom (Globe), one of the major telecommunications services providers in the Philippines, has reduced account delinquencies by 40 percent year-on-year, since its deployment of FICO® Customer Communication Services (CCS) in 2016. By automating a portion of its collections efforts, the company has also managed to reduce the cost to collect by 15 percent and the time it takes to collect by three days. The introduction of the CCS solution was seen as essential to cope with Globe Telecom’s rapidly growing business. With more than 59 million mobile customers, and more than 1.2 million broadband customers, Globe had to scale its collections efforts quickly while considering cost and improving customer care. Mon Pernia, head of consumer collections at Globe, explains how the project has changed collections for the company: How has adding analytically driven collections been received at Globe? This use of ‘machine calling’ instead of traditional ways of agents calling... [Read More]

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Fraud & Security FICO Survey: APAC Banks Expect Rise in Tax Evasion


Its been a year since the Panama Papers were leaked to the public. The leak of 11.5 million digital records exposed  the dark deeds of dirty money and tax evasion and burst the bubble of pretense that the world is effective at dealing with corruption. Investigations were launched in 80 countries , with twelve national leaders among 143 politicians, their families and close associates from around the world known to have been using offshore havens to dodge taxes and hide assets. As the fallout out continues to ripple across the world, we decided to ask 37 executives from financial institutions across the Asia Pacific about tax evasion and how they thought it would impact the region. One in five banks in Asia Pacific say that they expect tax evasion to increase 100 to 500 percent over last year’s levels according to a recent poll by FICO. This is despite new reporting regulations being introduced... [Read More]

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