Tag Archives: Analytics

Risk & Compliance Video: Metrobank Card Deploys Intelligent Collections

Intelligent Collections Metrobank Card
Jul232018

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically-driven communications, Metrobank Card has improved its customer service and automated its early repetitive reminders to free collections staff to work on more complex, strategic work. “Metrobank Card Corporation was growing faster than the industry average and we needed a solution that could maintain the high standards that we had in collections while providing us with the scalability that we needed,” said Roxy Castro, head of credit operations, Metrobank Card Corporation. “With CCS, we were able to augment our collections capacity rapidly and address the tremendous growth of our bank’s card business. CCS has allowed us scalability for the early part of the collection buckets, where dialogues were simple and repetitive and automation took care... [Read More]

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Risk & Compliance Accelerating and Automating Small Business Lending

Accelerating and automating small business lending
Jun242018

Loans issued in days rather than weeks while bad debts reduced to 3 percent of loan book Malaysia’s Credit Guarantee Corporation (CGC), a government and commercial enterprise joint venture, has used FICO’s decision management technology to improve its ability to judge the creditworthiness of small businesses so it can provide them with loans. This direct lending is an expansion of CGC’s usual role of providing loan guarantees to businesses, many of which lack the collateral and track record to obtain regular financing. Since its deployment of FICO® Blaze Advisor® decision rules management system and custom analytic models in August 2016, CGC has reduced non-performing loans to just 3 percent of the loan book and has had only one default. For its achievements, CGC has won the 2017 FICO Decisions Award for Decision Management Innovation. The winners of the FICO Decisions Awards were spotlighted at FICO World 2018, the Decisions Conference, April 16-19... [Read More]

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