Tag Archives: Fraud

Fraud & Security PSD2 – Why Customer Communications Are Key

PSD2 with question mark
Sep192017

As I discussed in a previous blog, consumers have not been extensively educated on the impact that PSD2 will have on them. Many of the outcomes of PSD2 will be positive – the Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs) will give people access to a range of new services that will help them to manage their money better and give them more flexibility in the payment providers they use. However, the fraud prevention measures that form an integral part of PSD2 will have a knock-on effect for consumers. In some instances, security checks will make initiating a payment more difficult and irritating. Sometimes the checks may even stop it. Poor Customer Management will Impact the Bottom Line We already know that introducing friction into customer transactions is viewed negatively. Many organisations consider losses to abandoned transactions as important or more important as losses to fraud. PSD2... [Read More]

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Analytics & Optimization How AI Is Changing Lending (Podcast)

Dr. Scott Zoldi, FICO
Sep062017

If AI is good enough to power self-driving cars, isn’t it good enough to make credit risk decisions? What are the challenges lenders face using AI and machine learning models today? In this podcast for Lend Academy, FICO Blog author Dr. Scott Zoldi talks about his role as FICO’s Chief Analytics Officer, the company’s AI innovations and how they are being applied in credit risk, fraud management and more. Listen to the podcast: “I’m excited that machine learning and AI is the rage again, I think that’s a really positive thing because it’s a tremendously interesting set of technology,” Scott says in the podcast. “What I worry about is it takes a lot of care to properly productionize and operationalize AI. From making sure that models aren’t overtrained, to making sure that you have the proper amount and degrees of freedom, that you really thought about the data you bring into the... [Read More]

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Fraud & Security PSD2 – Why is Transaction Risk Analysis Important for PSPs?

PSD2 with question mark
Sep042017

Worried about increasing levels of fraud, particularly in remote payments, the regulators have made fraud prevention a cornerstone of PSD2. The regulated use of Strong Customer Authentication (SCA) by payment service providers (PSPs) to secure payments is laid out in the Regulatory Technical Standards for PSD2. However, the use of SCA to secure every payment over €30 could cause problems for PSPs. It could impact the level of customer service they can offer by forcing them to add friction to the consumers’ payment process, forcing consumers to re-authenticate themselves using multiple factors at the point of payment. There is a difficult balancing act between fraud reduction and customer experience. PSPs will be allowed to manage this balance by securing payments using transaction risk analysis (TRA) – as long as they can keep their fraud rates low enough (see the transaction value table from the regulatory technical standard, below). TRA is... [Read More]

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Fraud & Security Double-Digit ATM Compromise Growth Continues in US

ATM with Hacked stamp
Aug312017

While data breaches and ransomware grab the headlines, we’re still seeing fraud growth due to ATM compromises in the US. The fraud growth rate has slowed down from the gangbusters surge we saw in 2015, but consumers and issuers still need to pay attention. The latest data from the FICO® Card Alert Service, which monitors hundreds of thousands of ATMs and other readers in the US, shows a 39 percent increase in the number of cards compromised at US ATMs and merchants in the first six months of 2017, compared to the same period in 2016. The number of POS device and ATM compromises rose 21 percent in the same period. Beyond the numbers, at FICO we have seen the rate of fraud pattern changes accelerating over the last two years. As criminals try to beat the system, we are continually adapting the predictive analytics we use to detect compromises.... [Read More]

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Fraud & Security PSD2 Glossary – the 50 Terms You Need to Understand

PSD2 logo
Aug072017

It’s not unusual for EU Directives to arrive with a whole host of acronyms and terminology, and PSD2 is no exception. From AISP to XS2A there are some new terms, some terms that have a new meaning in this context, and some established payment terms it’s always worth having a reminder about. When I couldn’t find a glossary to help me understand the terminology, I decided to create one. Or the 50 PSD2 terms, here are my 3 favorites: ASPSP – Account Servicing Payment Service Provider — a tongue-twister to rival Sister Suzie and her shirt-sewing shenanigans! An ASPSP is a Payment Service Provider (PSP) such as a bank or card issuer that provides authorised access to bank account information. For PSD2 they are allowing API access to bank account data for Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs). This makes my top three as I can’t... [Read More]

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Fraud & Security 3 Reasons to Prepare Your Fraud Operations for PSD2 – NOW

Cover to fraud brief
Jul272017

PSD2 is on its way but in many respects it feels like it will never happen. So much is still undefined; it’s not yet transposed into national law, the complete Regulatory Technical Standards are not issued and much is still open to interpretation. Given this uncertainty, it is not unreasonable to take a wait and see attitude to preparation – after all it’s likely to be more than a year before you will be expected to apply PSD2 to your payment operations. A laissez faire attitude to preparing your fraud operations for PSD2 may however be a bad move. NOW is the right time to get ready. Read our executive brief Getting Your Fraud Operations Ready for PSD2 so that you can understand the three reasons why you should act now: You will want to secure payments with Transaction Risk Analysis – but that will bring fraud challenges. You will... [Read More]

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