Tag Archives: Fraud

Analytics & Optimization Analytics Achievers Wanted for FICO Decisions Awards

FICO Decisions Awards logo
Jul052017

A company that solved an “unsolvable” wind farm optimization problem. An automaker that uses analytics to keep more delinquent customers in their cars. An airline that uses optimization throughout its business to improve customer service and efficiency. These are just some of the past winners of the FICO Decisions Awards – and now it’s time to find the next set of innovators. We’re looking for companies that are achieving outstanding success using FICO analytics and decision management solutions. Awards will be presented in six categories: Artificial Intelligence and Machine Learning Customer Onboarding and Management Debt Management Decision Management Innovation Fraud Control Regulatory Compliance. Winners will receive recognition at FICO World, which will be held April 16-19, 2018, in Miami. Winning implementations will be featured in conference activities, and two representatives of each winning company will receive complimentary conference passes. Nominations are due September 1, and winners will be announced in... [Read More]

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Fraud & Security How Secure Are Your Customer Communication Channels?

Mobile phone with warning message
Jul042017

We are addicted to our phones from the time we wake up until we go to bed — and apparently, even after that. According to recent reports: One in three UK adults – and half of 18-24 year olds – said they checked their phones in the middle of the night, with instant messaging and social media the most popular activities One in 10 smartphone owners admitted reaching for their phone as soon as they woke up – with a third grabbing the device within five minutes of waking. Given this, the best way to contact a customer is clearly by phone, particularly the smartphone as it has a range of channels available on a single device. This would also be the ideal way to quickly alert a customer to a potential fraudulent transaction. But this raises a critical question: How secure are the channels of communication with each customer?... [Read More]

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Fraud & Security The Story Behind Europe’s €1.8 Billion Card Fraud Problem

Jun292017

FICO has just released an interactive infographic on European card fraud trends since 2006, showing that card fraud in the 19 countries studied has hit a new high of €1.8 billion. In the UK, card fraud also a hit a new high in 2016, £618 million, though the rise was less than the rise from 2014 to 2015. To understand what these numbers mean — and what issuers need to do now — it’s important to know how got here. That’s why our map tracks the data back to 2006. Why is 2006 so important? That was the year of ‘love my PIN day on Valentine’s day’ in the UK, as the liability shift between magnetic stripe and chip & PIN technology had been put in place during 2005. So chip & PIN was officially rolled out across Europe and executives expected to see the benefits of that investment in... [Read More]

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Fraud & Security Do Contactless Payments Pose a Greater Fraud Risk?

Contactless logo
Jun082017

As new countries such as those in the Nordics embrace contactless payments, people are asking about the impact on fraud. We discussed this last month at the DT Fraud Conference 2017, where Peter Bayley from Visa and I debated some of the issues arising. The good news is that contactless doesn’t appear to increase fraud. But it could. The first thing to note here is that the type of fraud consumers worry about is hugely unlikely. This is “proximity intercept,” where a card’s signal is grabbed by a fraudster’s device. The fear of this is played on by the manufacturers of physical RFID wallets, and sometimes even by the media. It sounds plausible but has not proven to be a big problem. The more likely potential threat of contactless is actually more complicated, and involves “disowned” transactions where the consumer fails to recall a transaction; in extreme circumstances this can... [Read More]

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Fraud & Security Application Fraud, Analytics – and Gamecocks?

May112017

I was looking over my blog archives the other day and read this chestnut from December 2015: “With the introduction of EMV in the US, both [card not present and application fraud] are up – especially the sophistication of the synthetic identities used in application fraud.” Well, isn’t that the truth. Fast-forward a year, to the fourth quarter of 2016, when financial losses stemming from application fraud, which includes the creation of synthetic identities, grew by 42%. Online lenders are being hard-hit; fraudsters are applying for multiple loans within minutes, with no intentions of repaying them. Customer expectations create fraud opportunities Here’s what’s happening: Consumers expect instant gratification and there are many, many companies willing to indulge them: Uber, Amazon, Seamless, ad infinitum. Those expectations have transferred directly to lending; customers expect ever-faster loan approvals, and online lenders are happy to oblige. Loans that used to take three days to... [Read More]

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Fraud & Security EnterCard Moves Fraud Protection to the Cloud

EnterCard logo
Apr202017

In another sign of the growing use of the cloud for fraud protection, EnterCard — one of the leading Scandinavian finance companies — will use the FICO® Falcon® Platform to combat card fraud and communicate with its 1.7 million customers. EnterCard is upgrading to a cloud-based version of Falcon to protect customers in Sweden, Norway and Denmark from fraud. “The cloud-based version of Falcon gives us greater flexibility to serve our customers with better fraud protection,” said Yannick Leclerc, head of fraud in EnterCard Group. “We will have greater control over how we communicate with customers when fraud is suspected, which will help us improve the customer journey in a fraud context.” For more information, read our news release.

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Fraud & Security Same-Day ACH Requires AI-Powered Fraud Protection

Mar272017

On Groundhog Day 2017, I was thinking that the payments industry is a lot like Groundhog Day, the movie. There are an awful lot of repeating themes in the payments world. And in the best case, they can teach us invaluable lessons. Payments speed is one of those recurring themes. Four years ago, we at FICO started saying it’s time for banks to upgrade fraud protection in their retail banking departments. Otherwise, financial institutions could wake up one day—Groundhog Day?—and realize that it’s too late; fraudsters will have figured out how to hijack funds flowing out of checking accounts. Today could be that day. Are banks truly ready for same-day ACH? Between the Same Day ACH initiative launch on September 23, 2016 and December 31, 2016, there were more than 13 million same-day ACH transactions. A significant 14% were person-to-person (P2P), a pretty astonishing amount for a brand-new payment type.... [Read More]

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Fraud & Security Are Your Fraud Alert Replies Being Spoofed?

SMS screen with fake response to bank inquiry
Mar012017

As banks try to improve customer experience, reduce fraud and cut operational costs through interactive SMS, criminals have moved in to take advantage of the channel. The latest fraud scam involves ‘spoofing’ CLI (calling line identity) numbers to respond to SMS fraud alerts intended for customers. “Spoofing” SMS or texts might seem like something teenagers would do, perhaps sending fake texts on Valentine’s Day appearing to be from someone else. Instead, what’s happening is more sinister. If a credit/debit card transaction is deemed as suspicious, banks can alert customers through SMS, as well as through automated voice, mobile application push notifications and emails. If the transaction is genuine, the customer simply needs to respond to the SMS to confirm this, without actually having to speak to an operator in a call centre. What the fraudsters are doing is making a fraudulent transaction using a compromised card and then successfully ‘spoofing’... [Read More]

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Fraud & Security Stamping Out Financial Crime in Kathmandu

Feb132017

It’s not often that we enter a greenfield market that is just on the cusp of significant growth, but earlier this month FICO announced its entry in the Nepalese financial market. Nepal is looking to grow its economy and the government recently called for enhanced risk management compliance capabilities to help combat cases of financial crime in the country. “There is clear evidence that economic and financial crimes are some of the fastest growing offences globally,” said Dr. Chiranjivi Nepal, governor, Nepal Rastra Bank. “In Nepal, we can ill afford for these activities to drain our economy or to destroy business and banking confidence. It is therefore imperative that we match the technologies of sophisticated organized criminal groups, with advanced analytics to help banks closely monitor the vast volume of financial transactions they handle on a day-to-day basis.” With the perspective of regulatory compliance turning increasingly global, the Nepalese banks... [Read More]

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Analytics & Optimization My Keynote World Tour Wrap-Up: “Analytics Will Rock You”

Dr. Scott Zoldi
Jan302017

In my role as FICO’s Chief Analytics Officer, one of the most exciting parts of my job is being asked to speak at industry and customer events all over the world. It’s truly an honor, and a fascinating opportunity to see, hear and appreciate the analytics topics at the top of audience members’ minds. One thing is for sure: analytics are rocking every corner of the world we live in, and audiences across industries are eager to learn more. Analytics rock our assumptions  Predictive Analytics World/New York: I was thrilled to keynote at this event, which focuses on analytics across the broad swath of financial services. I talked about using the FICO fraud data consortium to determine when data shifts can invalidate the models and, more menacing, when these shifts reveal subtle new fraud patterns that can indicate the work of fraudsters and cyber criminals, who know how to go... [Read More]

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