Collections

Targeted communication programs that get debtors on track to payment.

Overview

Today's collection agencies are faced with many challenges when it comes to keeping debtors on track to repayment. Maintaining timely, consistent communication is important--but  today's highly mobile consumers and the need to keep call center costs in check make it difficult. FICO products provide the solution, delivering automated, agency-focused tools that support targeted debtor communication programs to get results without adding additional call-center resources. Debtors get the control they need over how they are contacted--text, email and phone--plus the convienence of online payment options. Agencies win through reduced costs and better debtor response.

Solution Architecture

FICO Communications Solutions

Available Products

FICO® Customer Communication Services

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

FICO® Debt Management Solutions

FICO® TRIAD® Customer Manager

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

Want to take your business to new heights?

Request more information. Enter your information and we will respond directly to you.