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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
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Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. Cloud-based decision management – the seamless marriage of data-driven insights and codified decision logic with applications that reach your customers where and when they want – is the key to operationalizing analytics to automate and optimize customer engagements. The FICO Analytic Cloud is where this journey begins…Learn about FICO Products and Solutions whenever is convenient for you.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Collections
Targeted communication programs that get debtors on track to payment.
Overview
Today's collection agencies are faced with many challenges when it comes to keeping debtors on track to repayment. Maintaining timely, consistent communication is important--but today's highly mobile consumers and the need to keep call center costs in check make it difficult. FICO products provide the solution, delivering automated, agency-focused tools that support targeted debtor communication programs to get results without adding additional call-center resources. Debtors get the control they need over how they are contacted--text, email and phone--plus the convienence of online payment options. Agencies win through reduced costs and better debtor response.
Solution Architecture
FICO Communications Solutions
Available Products
FICO® Customer Communication Services
Product overview
As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.
FICO® Debt Management Solutions
Product overview
FICO® Debt Management Solutions
Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.
Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.
FICO® TRIAD® Customer Manager
Product overview
Customer-centric firms know that FICO® TRIAD® Customer Manager, the world’s leading credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting. More than 65% of all customer credit card decisions worldwide are automated and improved with TRIAD.
TRIAD is available on-premises or in the cloud.
Product overview
As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.
Product overview
FICO® Debt Management Solutions
Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.
Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.
Product overview
Customer-centric firms know that FICO® TRIAD® Customer Manager, the world’s leading credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting. More than 65% of all customer credit card decisions worldwide are automated and improved with TRIAD.
TRIAD is available on-premises or in the cloud.
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