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Customer Service

Communication programs that resolve issues more quickly with fewer resources.

Overview

Customer services today is faced with the challenge of  leveraging a growing number of varied communication channel options while scaling call center costs.  Automated communication--through preferred channels--can provide the answer to getting customer issues resolved more quickly with fewer resources. FICO products provide customer service organizations with more effective ways to connect and communicate with customers. Customers can request the best method of communication for them-- text, email or phone. Customer services wins through faster issue resolution and less call center reliance. 

Solution Architecture

FICO Communications Solutions

Customers

Available Products

FICO® Customer Communication Services

Product overview

As consumer service expectations rise and they expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms, insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services (CCS) deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. CCS works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, drive service renewals, and drive product upsell. 

 

FICO® Customer Dialogue Manager

Product overview

As consumer service expectations rise and they expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms, insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services (CCS) deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. CCS works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, drive service renewals, and drive product upsell. 

 

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Featured Case Study

BMW

 

“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms. ” 

Wayne Orchowski
Chief Operating Officer
BMW