Mobile Fraud Alerts

Faster issue resolution through more effective customer contact.

Overview

Fraud is on the rise and becoming more sophisticated. Timely communication with customers--through channels they prefer--is important in resolving issues quickly. FICO products enable this communication, allowing for streamlined bank card fraud prevention through faster and more effective customer contact. Card issuer automation can quickly identify activity that falls outside of normal and then connect with customers through text, voice or email to determine if it is fraud. Customers get the assurance that card issuers are on the watch. While issuers win through increased customer loyalty, more cases worked and reduced cost.   

 

Solution Architecture

FICO Communications Solutions

Available Products

FICO® Customer Communication Services

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

FICO® Identity Resolution Engine

Product overview

As consumer service expectations rise and consumers expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms and insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell. 

 

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