Ever Wonder How Shelby County, Tennessee

empowers staff to collect 95% of tax debt?

How Smart Government Agencies Collect Debt

Meet Shelby County

The Office of the Shelby County Trustee in Tennessee is the banker for the receipt and disbursement of $2.8 billion in county taxes a year. 

The Shelby County Trustee wanted to improve collection techniques and make the most of new technology investments.  They partnered with Fair Isaac Advisors consulting to apply best practices from across multiple industries to their environment which included improved results by focusing collection efforts on the most recent delinquencies first.  See how they increased collected property taxes by 10% over the previous fiscal year and improved collectors’ job satisfaction in the process. 

Shelby County Boosts Tax Collection Productivity with FICO® Debt Manager™ Solution

Client: The Office of the Shelby County Trustee David Lenoir, responsible for property tax and other receivables collection and management for Shelby County, Tennessee

Challenge: Improve current and delinquent property tax collection despite a limited budget; respond to the county’s falling real estate values and subsequent decline in property tax values by increasing collections without adding overhead.

Solution: FICO® Debt Manager™ solution

Results: An increase in receivables collections by an overall 80 basis points, resulting in an additional $6 million in revenue within the first 120 days of delinquency; improved collector assignments and strategies based on data-based insight on taxpayers, and on collectors’ performance; developed a merit-based program to drive greater collector motivation and results.

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