Ever wonder how Southwest Airlines optimizes

aircraft, employees and 3,900 flights per day?

Meet Southwest Airlines

Southwest Airlines is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas, Texas.

Southwest Airlines connects people to what’s important in their lives by carrying more than 100 million passengers a year to 93 domestic and international destinations. With the airline industry continually looking for new opportunities to grow incremental margin, Southwest selected FICO® Xpress Optimization Suite to implement multiple optimization projects across the airline — from fuel purchasing and airplane provisioning to crew planning and ground operations — and the optimization team has more projects in the works.

Ever Wonder How Southwest Airlines ranked #1 in customer satisfaction while staying consistently profitable?

When you’re Southwest Airlines – the largest domestic carrier in the US and profitable for 40+ straight years – staying ahead of the rest of the industry means consistently finding new ways to reduce costs, improve performance and customer engagement, and keep crews and other staff happy. What’s one of their key ingredients for success? FICO Optimization, which helps them solve their most challenging, complex problems.

Whether getting the best price on the 1.9 billion gallons of fuel, improving flight team quality of life through intelligent crew scheduling, or even reducing delays due to inclement weather, Southwest counts on FICO Xpress Optimization – and now, FICO Optimization Modeler – to make the best decisions every time, faster than ever, so that they can safely and profitably get millions of customers to their destinations. Download our new case study to learn the many ways Southwest keeps resetting the global standard in the airline industry.

Read Case Study

“The FICO Xpress Optimization Suite underlies some of the biggest, most expensive problems that we solve at the airline.”

Rusty Burlingame, Senior Operations
Research Developer at Southwest Airlines

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