Ever wonder how Yarra Valley Water took application

processing time from months to minutes?

Optimizing online applications with decision engine technology

Meet Yarra Valley Water

Yarra Valley Water is Melbourne’s largest water and sanitation business providing water supply and sewerage services to over 1.7 million people and over 50,000 businesses in the northern and eastern suburbs.

Yarra Valley Water’s online portal was unable to keep up with increasingly complex online applications leading to delays. Yarra Valley Water wanted to control defining business processes and increase automation with no IT support. This video provides a deep dive into how Yarra Valley Water made it happen and the benefits – from accelerated application approvals to more empowered employees – have been astounding

Yarra Valley Water dramatically reduces application processing time with FICO® Blaze Advisor® Decision Rules Management System

Yarra Valley Water is Melbourne, Australia’s largest water and sanitation business

Yarra Valley Water’s online portal for developers, easyAccess, helps expedite application approvals while reducing manual processes and freeing up employees to focus on more complex applications. The easyAccess the solution was unable to keep up with increasingly complex applications, and only 40% of each year’s 5,500 submissions were handled automatically in 2011— the rest required human intervention. Learn how Yarra Valley Water implemented a solution to accelerate application approvals and empower employees to meet their needs for the future.

Read Case Study

“We’ve been able to streamline our processes with FICO whenever we’ve found a need for change - and moving forward the FICO Decision Management Suite will help us with that.”

Stuart Squires, Easy Access Systems Manager,
Yarra Valley Water

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