Collection Communications

It takes a multi-channel approach to reach today’s consumers.

Overview

Communications

Collecting and recovering debt with today’s consumers requires an automated, multi-channel approach. FICO’s virtual agent technology automates and maximizes collector communication across landline, letters, mobile voice, mobile apps, email and text to resolve more debt, reduce costs and simplify compliance.

FICO’s sophisticated communication solutions help collectors connect with consumers over the right channel at the right time, increasing right party contact. Advanced analytics give collectors deep insights into consumer behavior, enabling individualized treatments to achieve debt resolution, while managing collector performance and compliance.

Solution Architecture

FICO® Collections Optimization

You've heard the expression: collect the right debt, at the right time, using the right channel.  The need to do it right has never been greater, which is why FICO is reinventing debt management. 

Customers

It's not just who we work with, it's how well we work together.

Available Products

FICO® Collection Optimization

Product overview

Collection Optimization uses FICO’s sophisticated decision modeling algorithms to quantify the impact of business decisions and actions on debt collection and recovery outcomes. With the ability to run “what if” scenarios and stress test results, managers easily and confidently choose the optimal decision for virtually any aspect of collection operations, including placements, settlements, resource allocation and other objectives.

Visit the FICO Optimization Community to learn more about what you can do with collection optimization, download software trials, get support and talk to the experts!

FICO Optimization Community

FICO® Debt Management Solutions

FICO® Engagement Analyzer

FICO® PlacementsPlus® service

FICO® Score

Product overview

Collection Optimization uses FICO’s sophisticated decision modeling algorithms to quantify the impact of business decisions and actions on debt collection and recovery outcomes. With the ability to run “what if” scenarios and stress test results, managers easily and confidently choose the optimal decision for virtually any aspect of collection operations, including placements, settlements, resource allocation and other objectives.

Visit the FICO Optimization Community to learn more about what you can do with collection optimization, download software trials, get support and talk to the experts!

FICO Optimization Community

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BMW Speeds Customer Communications

BMW helps more than 1 million BMW customers select and maintain financing options, protect their vehicles and make the transition to a new car.  In order to properly represent their brand, BMW sought to develop a more tailored telephone contact with customers while driving retention and enriching the customer experience.  

Read more about how BMW chose FICO® Customer Communication Services to offer personalized leasing and financing options to BMW customers.