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FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.Financial Services
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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
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FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.Learn about FICO Products and Solutions whenever is convenient for you.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Recovery Management
Driving powerful insights to maximize debt recovery
Overview
Consumers have become more technically capable and mobile than ever before. Now, getting traction with unresponsive consumers requires a variety of advanced analytic technologies and debt management tools.
FICO’s recovery solutions drive right party contact and recovery with powerful segmentation, communication and decision strategies, using predictive analytics, models and scores to prioritize recovery efforts. Automated communication solutions reach consumers via traditional, mobile and digital channels, and define viable offers for resolution. The most challenging debts are automatically outsourced to the most appropriate agency, attorney or internal group – then tracked and managed with automated daily reports.
Solution Architecture
Debt Recovery Management
FICO gives you access to hundreds of data and service partners with one secure connection to the Cloud.
Available Products
FICO® Collection Optimization
Product overview
Collection Optimization uses FICO’s sophisticated decision modeling algorithms to quantify the impact of business decisions and actions on debt collection and recovery outcomes. With the ability to run “what if” scenarios and stress test results, managers easily and confidently choose the optimal decision for virtually any aspect of collection operations, including placements, settlements, resource allocation and other objectives.
Visit the FICO Optimization Community to learn more about what you can do with collection optimization, download software trials, get support and talk to the experts!
FICO® Debt Management Solutions
Product overview
FICO® Debt Management Solutions
Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.
Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.
FICO® Engagement Analyzer
Product overview
Organizations collecting debt struggle everyday to maintain compliance and collection effectiveness. Engagement Analyzer leverages sophisticated text and speech recognition analytics to index, search, analyze and report content from collector interactions. Performance dashboards and real-time alerts inform managers and analysts about compliance and policy violations, highlighting key metrics to improve collector productivity.
FICO® PlacementsPlus® service
Product overview
FICO® PlacementsPlus™ service gives the credit grantor unprecedented visibility into the activities of the agencies working their accounts. This includes configurable daily updates of collection activity, inventory, performance benchmarks and financials, compliance outlines and more. It's not unusual for PlacementsPlus to deliver up to 15% better results than traditional placement methods.
FICO® Score
Product overview
The FICO® Score, available at the three major consumer reporting agencies, helps lenders make accurate, reliable and fast credit risk decisions across the customer lifecycle. The FICO® Score rank-orders consumers by how likely they are to pay their credit obligations as agreed. The most widely used broad-based risk score; the FICO® Score plays a critical role in billions of decisions each year. The latest US version, FICO® Score 9 is the most current and predictive FICO® Score.
Product overview
Collection Optimization uses FICO’s sophisticated decision modeling algorithms to quantify the impact of business decisions and actions on debt collection and recovery outcomes. With the ability to run “what if” scenarios and stress test results, managers easily and confidently choose the optimal decision for virtually any aspect of collection operations, including placements, settlements, resource allocation and other objectives.
Visit the FICO Optimization Community to learn more about what you can do with collection optimization, download software trials, get support and talk to the experts!
Product overview
FICO® Debt Management Solutions
Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.
Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.
Product overview
Organizations collecting debt struggle everyday to maintain compliance and collection effectiveness. Engagement Analyzer leverages sophisticated text and speech recognition analytics to index, search, analyze and report content from collector interactions. Performance dashboards and real-time alerts inform managers and analysts about compliance and policy violations, highlighting key metrics to improve collector productivity.
Product overview
FICO® PlacementsPlus™ service gives the credit grantor unprecedented visibility into the activities of the agencies working their accounts. This includes configurable daily updates of collection activity, inventory, performance benchmarks and financials, compliance outlines and more. It's not unusual for PlacementsPlus to deliver up to 15% better results than traditional placement methods.
Product overview
The FICO® Score, available at the three major consumer reporting agencies, helps lenders make accurate, reliable and fast credit risk decisions across the customer lifecycle. The FICO® Score rank-orders consumers by how likely they are to pay their credit obligations as agreed. The most widely used broad-based risk score; the FICO® Score plays a critical role in billions of decisions each year. The latest US version, FICO® Score 9 is the most current and predictive FICO® Score.
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