On Demand Webinars

Always available

On Demand Webinars on all the important topics from Fraud, Compliance, Decision Management, Marketing Solutions, Mobility and more.

 

 

FICO World Resources

A look back at FICO World 2016 – our best FICO World ever.

Check out photos, videos, webinars, keynotes, interviews and presentations about The New Customer Imperative.

 

 

Sep

19

Attend our sessions at TRMA Fall Conference

Session: TRMA Family Feud!
What are the top priorities for telecom risk management professionals? “Survey says!” Join this session to be a team player or spectator to TRMA’s version of the American television game show “Family Feud”.  Prior to the conference, telecommunications professionals will be asked to respond to a survey about risk management and customer engagement. Team players will try to match their answers with the leading responses to the survey questions.  Winners get a special prize, and everyone attending this session will get more insight into the current trends and priorities of the industry.

Session: Collections Best Practices and How to Effectively Navigate in a Challenging Regulatory Environment
This panel session will highlight the latest regulatory updates confronting the collections industry, including the Telephone Consumer Protection Act, the ongoing CFPB rulemaking, and focus on how to implement successful strategies within this uncertain regulatory environment. The panel will consist of a regulatory expert along with accomplished telecom collections professionals that will address such topics as what to expect from the CFPB in 2018, the latest TCPA developments, and how to use technology effectively for customer outreach – including strategies for communicating via mobile phone. In addition to learning best practices, the experts will share their insights on the near and moderate term regulatory outlook and what telecom companies need to do to stay profitable and compliant.

Sep

20

Institutions have been focusing on a number of regulations coming into effect this year. But, the majority of institutions are yet to address the profitability challenges which the new IFRS 9 regulations.

Join us for an upcoming strategy event to help you, along with other institutions, prepare for the impact of IFRS 9 once your compliance is in place. We want to assist you in transforming the necessary cost of compliance into a sustainable competitive advantage.

Sep

24

CSCMP EDGE has drawn an attendance of over 3,000 supply chain management professionals each year. Why? Aside from the unsurpassed educational content that will help grow your business and your career, this is the only conference that will connect you to the individuals who can help make your supply chain work efficiently, effectively, and exceptionally.
 
Whether you are a manufacturer, retailer, or supply chain manager, this is the only time this year that you will be able to sit down with the distributors, procurement professionals, and operations specialists that are vital to your company and your bottom line.
 
Become a part of this close-knit supply chain community that cares about you and your business. Join us September 24-27, 2017 in Atlanta, Georgia for the educational event you can’t afford to miss.

Sep

25

FICO TONBELLER is proud to be an exhibiting sponsor at ACAMS 16th Annual AML & Financial Crime Conference. Under the motto, Today’s Issues, Tomorrow’s Answers” the conference will take place from September 25-27, 2017 in Las Vegas. At this leading conference for compliance professionals, participants can update themselves on the current status of money laundering, terrorist financing, human trafficking and tax evasion. 

The practical training sessions, deep dives into case studies, and executive roundtable discussions offer delegates an invaluable learning opportunity and will enable them to take on the challenges of detecting and preventing financial crime in daily operations.

Join us in the fight to stop financial crime with an integrated approach to governance, risk and compliance and visit us in the Exhibit Hall.

Sep

26

This class provides students with a solid foundation for developing their first Blaze Advisor™ system enabled application. Included within this class are sections devoted to rule writing, rule authoring, and rule deployment. 

Sep

27

Due to the advances in technology, the expectations of the retail bank customer has forever changed. Banks and credit unions must transform how they engage with the customer during the entire financial services lifecycle or risk being left behind. In order to succeed, financial institutions need to prioritize the technology investments, data science projects, and business process improvements that will positively impact near-term customer decisions while giving them the agility to adapt to long-term market, regulatory, and competitive changes. 

Sep

28

Some debt collection organizations are using scores or other predictive analytics to harness insights from their debtors’ behavior and improve collection performance. But the true potential of analytics remains untapped for most organizations. In this webinar, we discuss strategies to significantly increase the return-on-investment that you can get from your analytic investments.

Oct

01

National Foundation for Credit Counseling presents “Shaping the Future of Financial Counseling”
The annual conference has a new name and new opportunities to learn and connect with your industry colleagues. FICO Score Open Access for Credit and Financial Counsellors will be showcased.

Oct

10

 

Course Name

 

Debt Manager™ Solution 9 Agent Desktop

Duration

1 day

Pricing

$700 per person (USD)

Delivery Method

Classroom, through lectures, hands-on labs and group discussions

Audience

Collectors, “super users”, supervisors, managers, risk analysts

Prerequisites

Overview; collection experience desirable

Required Skills

Intermediate Windows system operating skills

 

Course Description

 

This class is specifically designed to introduce students to the fundamentals of how end users, supervisors and managers work and update accounts.  Through a scenario driven delivery method, participants learn the Collections screens in the Debt Manager™ Solution, Supervisors will learn how to control their team and users. The course also takes the users into their Work Chains/Lists enabling them to get the best out of working Customer accounts through the user interface.  Upon successful completion of this course, participants will have a good understanding of how the Agent Desktop features and functions work.

Topics

  • Navigation
  • Shortcuts
  • Searching for accounts
  • Working with cases
  • Manage your work – work chains, work lists, task queue, personal work chain, audit list
  • Relationships – customer – account
  • Promises and plans
  • Settlements
  • Loan rehabilitation
  • Legal judgment, bankruptcy, deceased
  • Letters
  • Assets/collateral
  • Merging/linking debtors/linking accounts
  • Reports – Collector dashboard
  • Help

Oct

11

 

Course Name

 

Debt Manager™ Solution 9 System Administration

Duration

2 days

Pricing

$1400 per person (USD)

Delivery Method

Classroom, through lectures, hands-on labs and group discussions

Audience

Business analysts, system administrators, “super users”

Prerequisites

Overview; Agent Desktop

Required Skills

Intermediate Windows operating system skills

 

Course Description

 

This class will provide students a good understanding of System Administration, specifically how to structure their organization, and the available functionality that can be used in how accounts/consumer are established and processed. The course also works through the System Security portion of System Administration, explaining how Individuals, Teams and Groups can be set up. The user is also taken through the configuration of the Operational Rules and Global Parameter components determining what can be changed and the impact of changes on the daily operations of the organization. 

 

The user will also be taken through essential Accounting setup building Posting Categories & Transaction Types, determining financial rules specifying whether a transaction should be applied as credit or debit and to which balances/buckets a transaction should be applied to.  Upon successful completion of this course delegates will be familiar with how to configure the features and functions of the Debt Manager™ Solution application.

Topics

  • Access and navigation
  • Financial administration
  • Portfolio management
  • System administration set up
  • User defined pages
  • Rules engine
  • Compliance
  • New business