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Compliance

Overview

Government agencies produce vast amounts of structured and unstructured data, and can have operations that exceed the scale and complexity of the world’s largest corporations. FICO offers a range of solutions to help governments reduce fraud, waste and abuse; communicate more effectively with citizens; achieve compliance with myriad regulations; and improve processes and revenues.

FICO’s portfolio of solutions for government leverages proven predictive analytic technology to improve decision-making and overall operations. 

Available Products

FICO® Customer Communication Services

Product overview

As consumer service expectations rise and they expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms, insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services (CCS) deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. CCS works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, drive service renewals, and drive product upsell. 

 

FICO® Falcon Platform

FICO® Identity Resolution Engine

Product overview

As consumer service expectations rise and they expand their use of different communication channels, organizations of all types (banks, utilities, auto manufacturers, telecommunications firms, insurers) are seeking ways to connect effectively at scale. FICO® Customer Communication Services (CCS) deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. CCS works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, drive service renewals, and drive product upsell. 

 

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Shelby County Boosts Tax Collection Productivity

Shelby County Tenessee, which is home to almost 1 million residents and includes the city of Memphis, was challenged to improve current and delinquent property tax collection, respond to falling real estate values and subsequent decline in property tax value by increasing collection without adding overhead.  Learn how they achieved an additional $6 million in revenue within the first 120 days of delinquency by partnering with FICO.