FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
Around the world, a multitude of factors influences the quality and cost of healthcare. There are challenges for both payers and providers. For payers, two things are certain to rise: patient expectations, and the drive to improve operational efficiencies. Providers share two common goals: to provide the highest quality care, and reduce the costs of delivering it. FICO helps providers to achieve both goals with a range of products that leverage decades of innovation in predictive analytics, and 15 years of experience in the health care industry.
In either case, payers or providers, FICO offers predictive analytic solutions. For providers, FICO solutions improve financial performance, optimize quality of care, and manage risk, while payers solutions minimize errors, fraud and abuse and optimize customer experience.
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FICO healthcare fraud analytics uncover vast savings for Highmark
Highmark, Inc. a leading Pennsylvania health insurer, is dedicated to identifying potential losses from fraud, abuse and errors in claims processing. But its dedication is not just in principle - it's in action. By taking a leadership role in adopting advanced analytic scoring models, today Highmark has impressive numbers to show how much that dedication is paying off.
Read more about the partnership between Highmark and FICO to take advantage of two types of FICO analytic scoring models within FICO Insurance Fraud Manager to improve its fraud and abuse detection.