FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
Insurers are playing an increasingly critical role in helping to make healthcare both effective and cost efficient. Part of this responsibility is ensuring that payments and claims are accurate, valid, and compliant with provider agreements. FICO helps payers reach unprecedented levels of cost containment by applying adaptive, predictive analytics that assess the validity of healthcare payments.
With millions of claims per year and expanding volumes of data used to describe procedures, members, providers, and facilities, payment analysis has simply become too complex for manual interpretation. Our approach relies on advanced analytics to spot a variety of payment anomalies that slip through the cracks of existing systems.
FICO applied decades of innovation in predictive analytics and more than 15 years of experience in the health care industry to develop a unique approach to payment integrity analytics. Learn more.
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FICO healthcare fraud analytics uncover vast savings for Highmark
Highmark, Inc. a leading Pennsylvania health insurer, is dedicated to identifying potential losses from fraud, abuse and errors in claims processing. But its dedication is not just in principle - it's in action. By taking a leadership role in adopting advanced analytic scoring models, today Highmark has impressive numbers to show how much that dedication is paying off.
Read more about the partnership between Highmark and FICO to take advantage of two types of FICO analytic scoring models within FICO Insurance Fraud Manager to improve its fraud and abuse detection.