FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.
“Using FICO Customer Communication Services, we get a
secure, highly flexible, robust solution with a low cost of entry, and
we can leverage the expertise of a valued partner, which allows
our in-house maintenance support to focus on other key internal
priorities and platforms.”
FICO Analytic Cloud, democratizing analytics through the cloud.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.
For insurers and other providers of financial products and benefits, it’s more important than ever to make profitable decisions, fight fraud, and maintain the highest levels of customer satisfaction.
FICO’s insurance analytics tools help life insurance, annuity and pension providers to drive business results and customer satisfaction throughout the entire lifecycle: customer acquisition, originations, underwriting, renewals, claims review, disbursements and ongoing marketing.
Leveraging FICO’s decades of experience, insurers can use FICO analytic solutions and customer communications solutions can help maximize profitability, and reduce fraud, waste and abuse, while optimizing the customer experience.
FICO® Claims Fraud Solution
A powerful instrument to detect and prioritize fraud incidents
FICO® Claims Fraud Solution detects and prioritizes fraud incidents, so that most clients experience payback in a matter of months, not years. Built on FICO’s groundbreaking fraud analytics, the solution provides a completely integrated environment of continuous learning and sharpening that has proven effective in detecting and stopping fraud for real bottom line impact.With an easy-to-use business interface, carriers can input known fraud rules to stop fraud schemes early.Insurers can integrate the solution within their own case management system, or use FICO’s system for case identification, prioritization and workflow.
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FICO™ Insurance Fraud Manager doubles fraud detection performance for Agis
The healthcare insurance industry in the Netherlands has undergone a major change in recent years. A mostly nationalized system ona few years ago, healthcare today is predominantly privatized, which puts intense pressure on insurers to be competitive. One of the five largest Dutch health insurance providers, Agis understands this pressure all too well. Fraud detection efforts at Agis included basic rules-based analysis and a forensics team that investigated any claims flagged as suspicious. Agis was looking to solve the challenges of:
Inability to adapt
Read more about how they worked with FICO to solve these challenges, and more.