State of Maryland Makes Debt Collection Efficient and Productive with FICO Solution

Client: The Central Collection Unit (CCU) for the State of Maryland is responsible for collecting delinquent debt owed to state agencies.

Challenge: The CCU needed to replace a 30-year-old collections platform that was limiting growth, and take advantage of advanced technology to improve the collections experience for consumers by providing multi-channel self-serve options for repayment.

Solution: FICO® Debt Manager™ solution

Results: A configurable system that works in real time and integrates with other technologies to provide automated, convenient payment options for consumers while increasing collections revenue.

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