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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
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Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. As companies develop strategies for both cloud computing and for using Big Data to improve customer relationships, analytically-empowered solutions, cloud-based applications and a flexible cloud-based Decision Management development platform become essential.Learn about FICO Products and Solutions whenever is convenient for you.
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Home / Latest Thinking / Case Study / State of Maryland Makes Debt Collection Efficient and Productive with FICO Solution
State of Maryland Makes Debt Collection Efficient and Productive with FICO Solution
Client: The Central Collection Unit (CCU) for the State of Maryland is responsible for collecting delinquent debt owed to state agencies.
Challenge: The CCU needed to replace a 30-year-old collections platform that was limiting growth, and take advantage of advanced technology to improve the collections experience for consumers by providing multi-channel self-serve options for repayment.
Solution: FICO® Debt Manager™ solution
Results: A configurable system that works in real time and integrates with other technologies to provide automated, convenient payment options for consumers while increasing collections revenue.
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