Tailored Communication Strategies Boost Collections and Customer Satisfaction for Thames Water

Client: Thames Water Utilities Limited, the UK’s largest water and sewerage company

Challenge: Unable to reduce delinquency rates with a “one size fits all” collections approach

Solution: FICO® Debt Manager™ 9 and FICO® Customer Communication Services

Results: Reduced bad debt charge by nearly 14% in the first seven months using the FICO solution

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