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Home / Latest Thinking / Executive Brief / Hot Topics Q&A: Applying Analytics to Collections Contact Strategy
Hot Topics Q&A: Applying Analytics to Collections Contact Strategy
With so many different communication channels and treatment options available to them, today’s collections organizations are increasingly interested in using analytics to help determine what channels to use to treat different accounts and what tone and timing to use in those treatments. FICO Senior Principal Consultant Bruce Curry answers some of the most common questions for organizations thinking about using advanced analytics in their collections contact strategies.
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