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- Learn how BMW sped up its customer communications
- Read More
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Need help with a product?
FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week.Financial Services
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Learn how BMW sped up its customer communications
“Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms.”
- Wayne Orchowski, CEO BMW
Authoring Tools
Resources
FICO Analytic Cloud: Your portal for operationalizing analytics and decisioning.
Customer data is more widely available than ever, but leveraging data to drive smarter decisions requires new thinking and a new kind of agility. Cloud-based decision management – the seamless marriage of data-driven insights and codified decision logic with applications that reach your customers where and when they want – is the key to operationalizing analytics to automate and optimize customer engagements. The FICO Analytic Cloud is where this journey begins…Learn about FICO Products and Solutions whenever is convenient for you.
A highly interactive, hands-on experience in our classes, and a focus on practical knowledge and skills transfer.
Careers At FICO
Are you ready to fulfill your potential? FICO offers big career opportunities in Big Data Analytics from California to New York, London to Bangalore and Beijing.Answering Customer Questions About the FICO® Score
Knowledge for the Front Lines Product Sheet
Recognizing that FICO® Score Open Access participants need to educate front-line staff with foundational knowledge to answer customer questions about FICO® Scores, FICO developed FICO® Score Education — Answering Customer Questions. This interactive e-learning course enables customer-facing employees to engage in meaningful credit education discussions with customers. FICO offers two options for providing this rich content to learners:
- Participants can choose to have the course delivered to staff through their organization’s internal SCORM-compliant Learning Management System. FICO securely transfers the SCORM package (for free) to your organization to be loaded into your Learning Management System.
- No SCORM-compliant Learning Management System? No problem! FICO® Score Open Access participants can leverage FICO’s hosting services to deliver this training to staff. With just a few clicks of the mouse, your staff can use FICO’s Client Learning Portal to take the course. An annual licens
