6 Ways to Improve Health Care Operations

Pharmacy benefit management (PBM) companies face a unique blend of product and service challenges.

 Managed properly, they can generate successful business results for all of the parties they represent. But, when operational imbalances predominate, the result can be system-wide inefficiencies, greater costs and reduced profits.

To run an effective and profitable PBM, core operations must be responsive and agile. For example, if claims management, product delivery/fulfillment, price determination or client-pharmacy drug interaction services cannot continually be enhanced to accommodate flexibly and allowed to be market-driven, the customer experience likely will suffer, negatively impacting profit margi

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