For Industries: 
Banking
Overview

“Know your customer” is more than a compliance mandate. Knowing your customers’ preferences, goals and aspirations—and using these insights to shape every interaction—is the key to earning and keeping their business.

How do card issuers and payment providers tailor their customer engagement strategies to meet the expectations of today’s financial services consumer?

FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities related to cards and payments.

For Industries: 
Banking
Overview

“Know your customer” is more than a compliance mandate. Knowing your members’ preferences, goals and aspirations— and using these insights to shape every interaction—is the key to earning and keeping their business.

How can credit unions ensure that their products, services and experiences meet the expectations of today’s financial services consumer?

FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities relevant to credit unions.

For Industries: 
Banking
Overview

Collection organizations see the best results when they use the right communication channel(s) to treat each delinquent account. Do you know which channels will be most effective with your customers?

For Industries: 
Banking
Overview

Collection organizations see the best results when they use the right communication channel(s) to treat each delinquent account. Do you know which channels will be most effective with your customers?

For Industries: 
Banking
Overview

Collection organizations see the best results when they use the right communication channel(s) to treat each delinquent account. Do you know which channels will be most effective with your customers?

For Industries: 
Insurance
Overview

The FICO® Payment Integrity Platform gives healthcare payers an enterprise-class solution to reduce claims fraud, waste and abuse (FWA). It leverages FICO’s proven leadership in adaptive predictive analytics by using machine learning technology to rapidly score every claim and provide comprehensive payment integrity and compliance. The Payment Integrity Platform is a fully integrated solution with best-in-class user interface design for ease of use, rapid discovery, behavioral analytics, customerdriven rules and support of all claim types.

Overview

In every sector and market, businesses are increasingly data-driven. Companies collect more data, from more sources, at greater velocity, every day — often without knowing how to leverage that data to benefit their business. The impetus to gather data from business operations comes from executives who understand that the right kind of analytics can turn big data into a competitive weapon — or a new asset that can be monetized. The organizations that will thrive in digital business are those that grasp the meaningful patterns in the data they have, and build effective, actionable analytics to mine business value from the numbers.

Overview

With a track record of strong yields for its retirement products, this client outperforms most of its competitors in terms of both assets under management and consumer-ranked quality of service. Yet competition is fierce in these saturated markets, where customers can easily move governmentmandated and voluntary retirement accounts (AFORE) to other providers. Plus, the client’s main competitors—Latin America’s top banks—have extensive networks of branches staffed for selling and servicing retirement accounts. With its much smaller footprint, this client’s competitive strategy is to use analytics to drive targeted actions, increasingly through digital channels.

For Industries: 
Banking
Overview

Lenders have the opportunity to extend credit access to millions of Indian consumers who otherwise cannot be scored responsibly, due to insufficient data in traditional credit bureau files. A new dual score service from FICO, the leader in credit risk scoring and analytics, can bolster financial inclusion initiatives and help grow loan portfolios. The dual score service comprises the FICO® Score for India, based on credit data from any of the major credit bureaus in India, and FICO® Score X Data India — developed in partnership with LenddoTM. The FICO® Score X Data leverages alternative data sources to give lenders a second opportunity to assess otherwise unscorable consumers.

Overview

Leveraging multiple data sources to augment ad hoc and exploratory analytics and decisions

A data lake is a collection of storage instances of various data assets additional to the originating data sources. These assets are stored in a near-exact, or even exact,
copy of the source format.

The purpose of a data lake is to present an unrefined view of data to only the most highly skilled analysts, to help them explore their data refinement and analysis techniques independent of any of the system-of-record compromises that may exist in a traditional analytic data store (source: Gartner). Data lakes conceptually stem from the rise of unstructured and horizontally scaled database technologies (e.g., Hadoop Big Data) and have increasingly become the basis of much of the quickly growing science of artificial intelligence and cognitive computing.

This technology blueprint focuses on data exploration and governance by delivering a truly scalable, automated and repeatable process for identifying sensitive data,
capturing data lineage, and ensuring proper data use and access. In most cases a data lake infrastructure better aligns richer and deeper data volumes and faster velocity to predictive and automated decision-making. Whilecertainly much of the data collected may not be predictive to every decision in a customer lifecycle, adding, for example, social media to a marketing analytic or realtime travel data to a fraud analytic will certainly enhance the use cases, sometimes even dramatically.

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