Creditors and debt collectors have navigated substantial regulatory change for decades. Today’s outlook is full of uncertainties, including the prospect of increasingly complex and fragmented rules if the trend toward increased state regulation of debt collection and recovery continues.
In this environment, an important capability to look for in debt management systems is ease of configuration. Organizations collecting and recovering debt should be able to quickly and efficiently reconfigure any aspect of their collection and recovery process to fit evolving regulatory requirements. Further, a complete, transparent and detailed audit trail of every action taken should be in place with easy access and reporting capabilities.
This paper focuses on the essential components of a configurable, compliant debt management system.