FICO Success Story
Cilent: The Office of the Shelby County Trustee David Lenoir, responsible for property tax and other receivables collection and management for Shelby County, Tennessee.
Challenge: Improve current and delinquent property tax collection despite a limited budget; respond to the county’s falling real estate values and subsequent decline in property tax values by increasing collections without adding overhead.
Solution: FICO® Debt ManagerTM Solution
Results: An increase in receivables collections by an overall 80 basis points, resulting in an additional $6 million in revenue within the first 120 days of delinquency; improved collector assignments and strategies based on data-based insight on taxpayers, and on collectors’ performance; developed a merit-based program to drive greater collector motivation and results.