For Industries: 

Overdrafts are a core component of fee revenue from deposit accounts as well as the primary area of credit risk management within deposits. Many financial institutions set deposit overdraft limits at the product or segment level, thereby applying the same treatment to broad segments of their customer base. This limited sophistication can have a sizeable impact on customer satisfaction, revenue and charge-offs. In this webinar, we discuss ways to use advanced analytics and optimization to determine overdraft limits for deposit accounts based on account conditions, customer-level data, bureau data and other alternative data sources.


Catastrophic natural disasters such as Harvey highlight an opportunity to understand our customers’ needs during a time of crisis. For portfolios with exposure to individuals in the impacted regions, being able to respond quickly regarding your customer’s credit needs, cash needs, and the challenges these calamities present can dramatically impact your profitability. Your ability to intervene to assist these customers in filling the gaps the disaster has created will dramatically impact an institutions’ brand and customer perception. 

In this discussion, we will highlight: 

  • Managing responses to the Intangibles
  • Quantitatively and Qualitatively measuring the impact to the institution 
  • Understanding the impacts to your customer
  • Defining your actions in that context

In this interactive session, join FICO experts and fellow risk and portfolio managers as we discuss specific challenges, potential responses, what some groups already do and other specific areas that need to be considered to respond to a disaster in the age of digital communication. 

Darryl Knopp, Senior Director, Fair Isaac Advisors


Digital disruption is the re-invention of products, processes, technologies and how people work. Advanced Analytics, Machine Learning, Artificial Intelligence and Digitization of Data are all being applied as solutions to this transformation with many organizations making significant investments in these technologies, but with no clear path to seeing an ROI.

Listen to this webinar, and learn more about: 

  • Organizations that are investing in prescriptive analytics and decision management capabilities and are seeing real results, companywide. 
  • The unexpected insights generated from decision management that leading organizations are using as game changers
  • How a decision management mindset can transform organizations that are investing in advanced analytics to deliver real business impact

Benjamin Baer, Senior Director, Product Management, FICO
Todd Rollin, Director, Decision Management Solutions, FICO

For Industries: 

When car dealerships have interested customers who are ready to purchase vehicles, nothing is more frustrating than struggling to structure the right deals—ones that maximize profitability, fit the risk parameters of the lender and satisfy buyers. Lenders can spend a significant amount of time manually reviewing and restructuring each deal before customers sign on the dotted line. But manual deal restructuring is inefficient and leads to inconsistent origination strategies, credit and regulatory risk exposure and deals lost to the competition. In this webinar, we demonstrate how to use predictive analytics and optimization to generate Alternative Deal Structures.


Behind every business transformation effort today are advanced analytics that deliver compelling business solutions. However, deploying these capabilities is no simple task. Consider long development cycles, limited resources, the need to maintain legacy systems, meeting project requirements, and other factors – and it's no wonder many of these initiatives are abandoned before go-live, or fail soon after. The good news is that advances in cloud-based analytic technologies provide IT an opportunity to play a leading role in delivering these powerful capabilities to business users across the enterprise. 

Join this webinar to learn how:

  • A unique "deploy while you build" approach brings together all key stakeholders in the application development cycle, driving acceptance and fast ROI
  • Microservice-powered application development facilitates component reuse and easy updates without coding
  • The role of IT can evolve from delivering and supporting projects to helping transform the organization's use of data and AI-powered analytics

Presenter: Sean Baseman, Global Solution Architect, FICO


Traditional lenders have the advantage of personal, long term customer relationships, but when does speed and efficiency overwhelm pricing terms and conditions?  Some lenders may lack the ability to adequately assess risk aligned to policy rules in order to expedite lending decisions.  With stronger competition and alternative lenders’ disruptive potential, traditional lenders are taking a closer look at automation, scalability and performance.  One thing is for sure, financial institutions that achieve high touch through high tech are going to make faster and smarter small business lending decisions with less risk and longer term profits.

In this webinar, David O’Connell, Senior Analyst at Aite Group, will discuss webinar profiles of the typical credit-seeking SMB based on an Aite Group survey of 601 U.S. SMBs in August 2016. Learn why SMBs borrow, when they borrow, where they seek credit, and how they feel about credit providers’ processes to help lenders and vendors compete in this thriving SMB Credit Market. 

Additionally, David K. Smith, small business lending subject matter expert at FICO, discusses the trends and technology implications. David will delve into venue and borrowing preferences, how SMBs like to do business,  and expectations of lenders and how it fits into the community banking market, who is driving change and what technology will help drive the next wave of SMB lending.

About the Speakers:
David O’Connell is a senior analyst with Aite Group’s Wholesale Banking team, where his primary coverage area is lending.

Broadly scoped, Mr. O’Connell’s coverage of lending encompasses the small-and-midsize-business market, commercial and industrial markets, automation’s benefits for scaling lending operations, fraud deterrence in lending, the application of business intelligence to lending, and Dodd-Frank Act stress-testing requirements.

David Smith is Lead Consultant, Applications Line of Business at FICO.  David has over fifteen years with FICO focusing on originations in the financial industry. His expertise in small business lending allows him to be a trusted advisor to the Small Business Administration and many other financial institutions in the US and Canada.


In theory, using a unified platform to manage both collections and recoveries makes complete sense. It’s operationally efficient, it simplifies critical compliance and reporting tasks, and it produces better customer outcomes. However, in practice, most organizations struggle to make the jump from siloed collection and recovery systems to a single, unified platform. In this webinar, we discuss the common challenges that organizations face in bringing their collections and recovery operations together. Trustmark Bank FVP of Collections and Recovery Terry Collins then discusses how Trustmark successfully integrated their collections and recovery operations into a single receivables management platform.


In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business. Digital self-services, when used to resolve issues autonomously, can help you foster and maintain relationships as you reach out to customers and empower them rather than embarrass them. And by automating key decisions, you not only reduce costs, but you ensure compliance with constantly changing regulations.

Join our webinar to learn to learn some of the key ingredients to collection success. Regardless of your line of business (auto, retail, small business) or industry (banking, telecommunications, utilities) you’ll learn how you can manage and coordinate customer omni-channel communications such as:

  • Recognizing a customer’s preferred method of communication: automated voice, text-SMS, web, email, mobile app notifications.
  • Having a compliant consent process in place for text use.
  • Making it easy for customers to schedule online payments.

Adam Barrett, Product Management-Director, FICO
Junaid Kazi, Product Management-Sr. Manager, FICO

For Industries: 

In light of recent interest rate increases, a recent Fortune article states that “though the major banks are lightning fast at hiking rates on loans, they take their time in raising the rates they pay out on savings accounts.” Banks are struggling to identify the inflection point for when deposit rates need to be increased – both for liquidity and customer expectation reasons. Many banks also have large deposit reserves, so there’s little internal pressure to make a move by increasing deposit rates.

But how productive is it to only obsess over the rate environment, without the ability to know when, and how, to act? Is the current pricing committee armor only stacked with reactive options? What if your bank took a radically different approach and developed a proactive arsenal of strategies to manage margin and liquidity over the long term?

In this webinar, FICO Deposits Practice Leader Ashwin Gurnani will share global perspectives on effective, intelligent deposit pricing and liquidity management. In this webinar, you will learn:

  • The fundamental analytic toolkit required for any deposit pricing organization
  • How pricing is a critical, but not the only component, of managing your organization’s liquidity portfolio
  • Best practices in balancing short term margin needs with long term liquidity
  • Effective answers for stress tests and other regulatory questions

Ashwin Gurnani, Deposits Practice Leader, FICO 

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