For Industries: 
Banking, Agencies
Overview

“Know your customer” is more than a compliance mandate. Knowing your customers’ preferences, goals and aspirations—and using these insights to shape every interaction—is the key to earning and keeping their business. How do banks tailor their acquisition and engagement strategies to meet the expectations of today’s customers? FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities related to banking customers’ changing attitudes and behaviors.

For Industries: 
Banking, Agencies
Overview

“Know your customer” is more than a check in a box on a compliance checklist. In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business.

FICO recently completed an extensive consumer research study of the banking industry. This report covers data related specifically to the insights and opportunities connected to the changing attitudes and behaviors of the banking customer.

How do first- and third-party collectors respond to changing attitudes as part of their collection outreach? By staying informed. Read on to learn more.

For Industries: 
Banking
Overview

Today, mid-market lenders are facing more competition than ever for small business loans. More than 30% of firms with revenues under $100,000 are now turning to online sources. And large banks remain the biggest competitor, taking 58% of small business loan applications.

Still, small businesses prefer small banks

Survey after survey shows that small businesses still prefer to seek credit from small banks. Yet much of this opportunity remains unmet.

If you could solve the three biggest problems with small business lending, you could build your portfolio faster and more profitably. Here’s how…

For Industries: 
Banking
Overview

How do you create strong, long-lasting storylines with your new customers? 

Spend less to provide a better first experience for your customers. 

Learn more...

For Industries: 
Banking
Overview

This report highlights areas where credit unions have an opportunity to win over Millennials from other financial institutions.

Download and Discover:

  • Key Millennial motivations for switching financial institutions
  • Importance of digital communications for Millennials
  • How credit unions compare to banks in the eyes of Millennials
For Industries: 
Banking
Overview

Find out how the Digital Generation (or Gen-D) is transforming the banking industry.

This report covers:

  • Who is in the Digital Generation and why they matter
  • The effect digital banks are having on financial institutions
  • How financial institutions keep customers happy
  • The current factors that drive consumers to switch banks
For Industries: 
Banking
Overview

Find out how the Digital Generation, aka Gen-D, is transforming debt management.

FICO completed an extensive consumer research study that looks at Gen-D. This report covers data related specifically to debt management and collection, including:  

  • Who is in the Digital Generation and why they matter
  • How tech-savvy consumers are prioritizing debt management
  • Risk factors for delinquency among the Digital Generation
  • The best communication channels for building Gen-D relationships
For Industries: 
Banking
Overview

Find out how the Millennials and new technology are transforming the lending industry.

This report covers:

  • Millennial attitudes towards nontraditional credit providers
  • The popularity of peer-to-peer lending
  • Will mobile payments replace credit cards?
For Industries: 
Banking
Overview

Find out how Millennials are using credit cards.

This report covers:

  • Do Millennials want credit cards?
  • Are mobile payments outpacing credit cards with Millennials?
  • What credit card features are most interesting to Millennials?

 

For Industries: 
Banking
Overview

Retail banks often neglect deposit account management and could be missing out on higher profits and improved customer satisfaction because they aren’t taking the right analytic approach to the challenges they face. For many institutions, inconsistent fee waiver or hold policies are leading to higher customer attrition and missed profits. This eBook identifies 5 ways to make your deposit portfolio more profitable.

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