For Industries: 
Banking
Overview

“Know your customer” is more than a compliance mandate. Knowing your customers’ preferences, goals and aspirations—and using these insights to shape every interaction—is the key to earning and keeping their business.

How do card issuers and payment providers tailor their customer engagement strategies to meet the expectations of today’s financial services consumer?

FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities related to cards and payments.

For Industries: 
Banking
Overview

“Know your customer” is more than a compliance mandate. Knowing your members’ preferences, goals and aspirations— and using these insights to shape every interaction—is the key to earning and keeping their business.

How can credit unions ensure that their products, services and experiences meet the expectations of today’s financial services consumer?

FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities relevant to credit unions.

For Industries: 
Banking
Overview

FATCA + CRS = Twice the work?

Adding CRS reporting alongside what you’re already doing for FATCA might seem like another mountain of work.The problem isn’t just getting to the top of two mountains of work. It’s also moving over shifting ground. The world is still figuring out how to exchange this kind of information, and institutional experience is so limited that change is inevitable going forward. Your approach needs to be flexible so that you can adjust course on route without losing time or incurring extra costs.

For Industries: 
Banking
Overview

Payment Services Directive 2, or PSD2 as its better known, involves a lot of acronyms and new terminology. These terms can be both difficult to understand and easy to forget! To help you keep all the terms and their definitions to hand we’ve created this handy PSD2 glossary.

For Industries: 
Banking, Agencies
Overview

“Know your customer” is more than a compliance mandate. Knowing your customers’ preferences, goals and aspirations—and using these insights to shape every interaction—is the key to earning and keeping their business. How do banks tailor their acquisition and engagement strategies to meet the expectations of today’s customers? FICO recently completed an extensive consumer research study of the banking industry. This report presents data on insights and opportunities related to banking customers’ changing attitudes and behaviors.

For Industries: 
Banking, Agencies
Overview

“Know your customer” is more than a check in a box on a compliance checklist. In an environment increasingly defined by consumer choice, knowing your customer is key to earning and keeping their business.

FICO recently completed an extensive consumer research study of the banking industry. This report covers data related specifically to the insights and opportunities connected to the changing attitudes and behaviors of the banking customer.

How do first- and third-party collectors respond to changing attitudes as part of their collection outreach? By staying informed. Read on to learn more.

For Industries: 
Banking
Overview

Today, mid-market lenders are facing more competition than ever for small business loans. More than 30% of firms with revenues under $100,000 are now turning to online sources. And large banks remain the biggest competitor, taking 58% of small business loan applications.

Still, small businesses prefer small banks

Survey after survey shows that small businesses still prefer to seek credit from small banks. Yet much of this opportunity remains unmet.

If you could solve the three biggest problems with small business lending, you could build your portfolio faster and more profitably. Here’s how…

For Industries: 
Banking
Overview

How do you create strong, long-lasting storylines with your new customers? 

Spend less to provide a better first experience for your customers. 

Learn more...

For Industries: 
Banking
Overview

This report highlights areas where credit unions have an opportunity to win over Millennials from other financial institutions.

Download and Discover:

  • Key Millennial motivations for switching financial institutions
  • Importance of digital communications for Millennials
  • How credit unions compare to banks in the eyes of Millennials
For Industries: 
Banking
Overview

Find out how the Digital Generation (or Gen-D) is transforming the banking industry.

This report covers:

  • Who is in the Digital Generation and why they matter
  • The effect digital banks are having on financial institutions
  • How financial institutions keep customers happy
  • The current factors that drive consumers to switch banks

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