For Industries: 
Capital Markets
Overview

Client: Cabot Credit Management, headquartered in Kent, England, provides debt purchasing, contingency collections, business outsourcing and litigation services. 

Challenge: Cabot needed a single debt management solution so it could streamline operations following a three-company merger. 

Solution: FICO® Debt Manager™ solution 

Results: Cabot implemented the debt management solution in six months and now has more efficient internal processes that drive increased business and higher customer satisfaction. 

For Industries: 
Government
Overview

Every national, state and local government agency works ultimately for its citizenry, carrying responsibility for the best interests of every constituent. Today that responsibility is further complicated by several factors — most notably, increasing government debt and risk to homeland security. To meet these challenges, government agencies urgently need technology that will make the best possible decisions — hundreds of thousands of ongoing critical decisions across a multitude of operations. That’s why now is the time that agencies at all levels need to take analytic technology seriously, and to prioritize investments in this area. In fact, analyst firm IDC predicts that big data analytics sales in federal and central government will exceed $10 billion by 2019.1 Agencies also need to understand why FICO is their best resource for analytic technology support. 

For Industries: 
Insurance
Overview

Client: Infosistema, a key FICO partner, is a business and technology consultancy based in Algés, Portugal. The company has more than 120 employees working on projects around the world. 

Challenge: Infosistema and FICO wanted to build a solution that would help insurance companies create a personalized experience for each prospect and customer. 

Solution: FICO® Strategy Director 

Results: Powerful, flexible and customizable auto insurance pricing and life insurance underwriting decision-making solutions, with advanced simulation capabilities, developed in eight weeks. 

For Industries: 
Telecommunications
Overview
  • By offering each customer a credit- appropriate package of equipment and services, a major North American telecom increases profitability without increasing acquisition expense.
  • They can now quickly adjust credit policies to adjust to changing market dynamics.
  • This telecom uses FICO tools to improve customer retention and reduce churn — an essential business requirement.
For Industries: 
Utilities & Energy, Manufacturing
Overview

Production schedules are key enablers of success for businesses across the manufacturing industry. For many companies in the continuous process industries (oil and gas exploration and processing, petrochemicals, mining, minerals and metals), however, production schedules are created through a surprisingly low-tech approach: Humans working manually with spreadsheets.

In this case study, learn how Honeywell Process Solutions used FICO optimization as the foundation of an automated, cutting edge scheduling solution to market and sell to process manufacturers that can lead to millions in dollars of savings. Use cases include crude-oil marine and pipeline scheduling, refinery crude oil scheduling and optimization, process unit scheduling, blend scheduling and optimization, and product distribution to terminals.

For Industries: 
Banking
Overview

After six years in business, Kabbage reached out to FICO for a better way to support the real-time lending decisions it makes every day using online third-party transaction data. “Technology is a vital part of our DNA,” explains Kathryn Petralia, Cofounder and Chief Operating Officer at Kabbage. “We knew we needed a solid technical foundation and reliable partners to help us scale our business. But the third-party decisioning technology we originally licensed turned out to be hard to work with, and the custom functionality we built next became unmanageable.”

For Industries: 
Retail
Overview

Not only does this multinational online retailer manage the entire sales process for nearly 5 million sellers and over 100 million buyers, it also takes on the risks of negative behaviors on both sides of the deal, including fraud, unmet service level agreements and lack of payment. After reviewing profits, the retailer determined it wasn’t meeting risk objectives in the seller arm of its business. 

The retailer’s process for onboarding and monitoring new sellers included verifying they actually have the products they’re selling and protecting the buyer from poor business practices. One key method was to place limitations on the amount of business activity the seller can transact until they prove they’re legitimate. Unfortunately, the process was largely manual, making it difficult to manage. The retailer knew it needed a more precise and scalable solution given the large number of sellers in the portfolio. It turned to FICO for expertise in analytics, risk and creating onboarding processes. 

For Industries: 
Banking
Overview

A provider of diversified financial services since 1889, Trustmark has broadened its customer base over the years by expanding its product line as well as the services it provides. It remains focused on the evolving role of technology in meeting its goals, keeping a superior customer experience as a top priority.

For Industries: 
Banking
Overview

Banks that specialize in personal lending products understand that it is essential to have a fast and effective originations process. This large South America bank had been operating with a manual originations process for years. As it continued to grow, the bank realized it needed an automated process leveraging analytics in order to gain the speed and flexibility required for meeting aggressive application goals. This case study illustrates how the bank leveraged the FICO® Decision Management Platform to overhaul its originations process across three portfolios in order to increase revenue and market share, as well as automate internal processes.

For Industries: 
Banking
Overview

Leading businesses have aggressively adopted prescriptive analytics to assess the different outcomes of potential decisions and identify the best one(s) for handling a future scenario. As companies progress their use of advanced analytics, they derive exponentially more value from their data and decisions. These five case studies highlight how five banks are using FICO optimization to boost portfolio profits by 26% or more; increase approved transactions by $100+ million; and even generate 6:1 ROI in just six months.

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