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FICO customer contact solution maintains collection rate, lowers costs and delivers a high-quality customer experience

SINGAPORE — 14 September, 2015


  • Aiful Corporation is the first company in Japan to implement FICO® Customer Communication Services to automate collections.
  • FICO's customer contact solution allows Aiful to reduce the cost to collect and handle peak volumes without additional staff.
  • The implementation has helped improve Aiful’s cure rate – when people who have fallen behind in payments get back up to date and in good standing – to the same level as that achieved by call centre staff.
  • Customers prefer automation: Upon hearing the reason for the collections call, 80% of customers used the self-serve account options without asking to speak to an agent.
  • Consumers benefit from timely awareness of loan arrears. This allows them to organize alternative repayment arrangements and avoid negative events on their credit file.

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SAN JOSE – September 10, 2015 - FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced Will Lansing, chief executive officer, will present at the Barclays Global Financial Services Conference on Thursday, September 17, 2015, at 3:30 p.m. EDT at The New York Hilton Midtown, 1335 Avenue of the Americas, New York, NY.

The presentation will be Webcast live on FICO’s website at, and available through October 17, 2015.

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FICO Falcon Fraud Manager honored for Big Data analysis that has saved billions of dollars

SAN JOSE, Calif. — September 2, 2015 — FICO today announced that it has been named a 2015 Computerworld Data+ Editors' Choice Award honoree. This prestigious honor recognizes innovative Big Data initiatives that have delivered significant business value.

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The award was granted to FICO because of its FICO® Falcon® Fraud Manager solution, which uses streaming analytics to quickly identify fraudulent activity and reduce losses for clients. Many card issuers see a 50 percent reduction in fraud-related losses as a result of implementing Falcon Fraud Manager.

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