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One of the largest payment solution providers in the Philippines redeploys staff to more strategic work using FICO® Customer Communication Services

SINGAPORE — July 24, 2018

Highlights:

  • Metrobank Card Corporation (MCC) has automated its early collections using FICO® Customer Communication Services (CCS)
  • FICO CCS has given Metrobank Card greater scalability to deal with a fast-growing customer base
  • Automation of early collections has freed staff to address collections cases that need more attention, which has improved customer and employee satisfaction

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically driven communications, Metrobank Card has improved its customer service and automated its early reminders to free collections staff to work on more complex, strategic work.   

More information: https://youtu.be/HLbEs41z5KI

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AUCKLAND — July 10, 2018

Highlights:

  • 40 percent of consumers in New Zealand and 42 percent of consumers in Australia indicated they would like to apply for their next automotive loan online
  • 66 percent of respondents believe that convenience was the main reason for choosing an online channel for automotive loan applications; 52 percent say it allows them to easily compare shop across lenders
  • 44 percent of consumers in New Zealand currently spend 30 minutes or more completing the loan financing process

More information: http://www.fico.com/en/latest-thinking/ebook/2018-consumer-survey-of-automotive-finance-perceptions-new-zealand

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SYDNEY — July 10, 2018

Highlights:

  • 42 percent of consumers in Australia and 40 percent of consumers in New Zealand indicated they would like to apply for their next automotive loan online
  • 66 percent of respondents believe that convenience was the main reason for choosing an online channel for automotive loan applications; 52 percent say it allows them to easily compare shop across lenders
  • 57 percent of consumers in Australia currently spend 30 minutes or more completing the loan financing process

More information: http://www.fico.com/en/latest-thinking/ebook/2018-consumer-survey-of-automotive-finance-perceptions-australia

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