FICO Newsroom

Thought leadership and best practices in Big Data Analytics.

Get the latest competitive insights across industries and FICO solutions

News Releases for

FICO survey shows banks prefer letters but consumers prefer SMS and email

SYDNEY, Australia — November 22, 2017

“Stop posting us letters when we miss payments and start texting or emailing us.” That was the resounding message from Australian consumers in a new survey on lender communications by Silicon Valley analytics firm FICO. While 18 percent of respondents said credit grantors send late-payment reminders via the mail, only 6 percent prefer that channel. The top preference in Australia was for SMS messages (39 percent), with email following at 30 percent.

More information: https://www.youtube.com/watch?v=XBAQULsE90c&feature=youtu.be

Read More

FICO survey shows credit grantors prefer letters but consumers prefer SMS

LONDON — November 21, 2017

“Stop sending us letters when we pay late and start texting us.” That was a resounding message from UK consumers in a new survey on lender communications by Silicon Valley analytics firm FICO. While 31 percent of respondents said credit grantors send late-payment reminders via the mail, making it the most-used channel, only 14 percent prefer that channel. The top preference was for SMS messages (42 percent), with email following at 23 percent.

More information: https://www.youtube.com/watch?v=3Ypj5JcfS18&feature=youtu.be

Read More

Consumers need to stay alert as skimming continues to grow

SAN JOSE, Calif. — August 31, 2017

  • Compromises of ATMs and point-of-sale (POS) devices in the US rose 21 percent in the first six months of 2017, compared to the same period in 2016.
  • Compromised cards rose by 39 percent.
  • Cardholders should employ common sense when using ATMs, and check their transactions frequently.
  • FICO® Card Alert Service monitors hundreds of thousands of ATMs in the U.S.

The number of cards compromised at U.S. ATMs and merchants rose 39 percent in the first six months of 2017, compared to the same period in 2016, according to new data from Silicon Valley analytic software firm FICO. FICO has also tracked a 21 percent increase in compromises of ATMs and point-of-sale (POS) devices in the US in the first six months of 2017, compared to the same period in 2016.

Read More

Want to take your business to new heights?

Request more information. Enter your information and we will respond directly to you.