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PRODUCT SUPPORT

For Clients and Partners

FICO Product Support is committed to providing accurate and professional technical service for FICO software solutions. Our team is dedicated to helping every client achieve their business objectives and maintain a competitive edge by providing the highest quality service and assistance.

FICO Online Support

FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week. By using FICO Online Support clients can open, review, update and close their cases, as well as find solutions in the FICO Knowledge Base to common questions. To obtain your FICO Online Support credentials, please contact us by emailing support@fico.com.

Product Support

Adeptra Legacy Support

For Adeptra customers requiring product support:
Australia Helpdesk: 1 800 090 106
United Kingdom Helpdesk: 0800 107 7874
North America Helpdesk: +1 866 866 0384
You may also contact us at: customer-support@adeptra

FICO® Score Support

This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com

myFICO Support

Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.

Credit Bureau Scores Products

This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com

*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.