By understanding the unique elements that contribute to customer defection, and how those issues differ across customer groups, we help you better shape their value proposition to each segment and the experience they deliver. By understanding the profit impact that customer retention is having on the business, we can help you target the right investments to improve loyalty and profitability.
Fair Isaac Advisors Customer Loyalty and Retention
Customer Loyalty and Retention helps you understand the unique drivers of loyalty within customer segments to improve retention and profits.
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Retention
Insight into the retention performance within your customer base
Key drivers
Understanding of the key drivers of retention and loyalty across different customer segments
Profit impact
Understanding of the profit impact and improvement opportunities of retention on the bottom line
Analysis of retention
Analysis of retention and loyalty performance within segments or key customer sub-populations
Analysis of profit
Analysis of profit impact and cost-benefit analysis from loyalty improvements
Assessment
Assessment of segment-level loyalty drivers and strategic performance improvement recommendations
Resources
Events & Webinars
Aug 03 - Tradeshow
30th Annual NAMPI Conference
Aug 06 - Upcoming WebinarThe 5 Keys to Outpricing (not Underpricing) Your Competitors
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