FICO® Consumer Fraud Control

Empower customers with real-time protection.

Overview

Data breaches and card theft have made personal financial safety consumers’ top concern. FICO® Consumer Fraud Control is a mobile app solution that empowers consumers to configure card usage controls and transactional alerts, for greater peace of mind.

Building on FICO’s market-leading fraud models, Consumer Fraud Control allows consumers to easily shield themselves from potential fraud, as well as closely manage daily card use. With it, they can proactively monitor account and card activity, control and limit spending, and instantly pause card function in the event of suspected fraud or loss.    

Core Benefits

Engages consumers in fraud protection

Reduces fraud, false positives and associated costs:

Opens a two-way mobile channel for consumer communication

Engages consumers in fraud protection

Drives increased card usage, retention, and enrollments

Reduces fraud, false positives and associated costs:

Lowers fraud losses, and fraud operations and call center costs 

Opens a two-way mobile channel for consumer communication

Can be used in conjunction with FICO® Customer Communications Services

Solution Architecture

FICO Consumer Fraud Control

FICO Consumer Fraud Control empowers consumers to proactively monitor account and card activity, control and limit when, where and how their card is being used, and instantly pause card function in the event of suspected fraud or loss. Financial organizations benefit from this solution’s easy integration into banking mobile apps, robust administrative tools and a decision engine built on advanced FICO technology.

Key Features

  • Configurable usage controls: Consumers can apply controls to their debit and credit cards to limit spending and transaction amounts, manage transaction types, and assign country-based or regional rules. 
  • Optional integration with other FICO solutions: Consumer Fraud Control leverages FICO Customer Communication Services capabilities to rationalize alerts, create cases and enable resolution processes in response to consumer input.
  • Transactional alerts: Consumers can receive instant push-notification alerts about transactions that exceed specified criteria. These alerts help consumers to detect and respond to fraudulent activity.
  • Mobile app integration: The usage controls and informational alerts in FICO Consumer Fraud Control can be easily integrated into banks’ existing mobile apps.

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