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FICO® Multi-Channel Customer Communications Services

Don't lose potentially profitable credit applicants to the competition

Today, customer engagement has taken on much greater significance. Now it’s critical to know how to contact and communicate with that customer— effectively. FICO® Customer Communication Services are an intelligent, automated, two-way communication solution that allow business to reach out to customers in real time, using voice, SMS, mobile applications, email and other channels. It utilizes best practices to quickly and efficiently engage with customers to resolve important matters such as verification of suspicious credit or debit transactions, requesting missed payments, and fixing customer service issues.

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Features & Benefits

Engage customers in the channel of their choice

FICO® Customer Communications Services engage customers via their preferred channel–mobile applications, voice, SMS, web or email.

Improve Customer Experience

Tailor customer interactions, based on broad and complex data set, to set communication strategies that engage the customer for optimal results.

Fast and Flexible

Deploy with speed, flexibility and agility via a cloud-based model that helps lower capital investment and IT support requirements.

Collections Risk Intervention

FICO® Risk Intervention Manager replaces reliance on expensive, non-scalable call-center interactions with a highly empirical, automated approach to shaping targeted action and resolution strategies.

Engage customers in the channel of their choice

FICO® Customer Communications Services for Originationsis a Software-as-a-Service (SaaS) solution that works with your originations system, such as FICO® Origination Manager, to engage customers in their preferred channel–mobile applications, voice, SMS, web or email.

Originations Services

Leverage a more effective way to rapidly act on customer origination decisions to secure the most profitable applicants before competitors.

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