FICO® Real-Time Experience Manager

Use real-time data integration and advanced analytics to deliver one great experience after another

Overview

The opportunity to solve a problem, satisfy a need and exceed expectations happens quickly. It sets things in motion, in a highly positive and profitable way, or can undermine the groundwork for future marketing contacts and a satisfying relationship with your company. Business leaders around the globe are moving to more customer-centric operations, assembling a clearer picture of who their customers are and what they value. They’re using real-time data integration and advanced analytics to deliver one great experience after another. 

FICO® Real-Time Experience Manager

Core Benefits

Profitable customer journeys

Better Customer Experiences

Complete Customer Views

Profitable customer journeys

Design interaction flows that adapt to real-time contextual data and events while taking into account offline data from any number of sources. Extend a single interaction flow into a customer journey that builds lifetime value.

Better Customer Experiences

Improve how you interact with customers by knowing more about them, including current online activity, historical behavior, offers they’ve received from other parts of your company and how they’ve reacted.

Complete Customer Views

Use Real-Time Experience Manager and companion solution FICO® Customer Data Integration to blend data across multiple dimensions: combine real-time data with stored data and share contact history across channels, products and campaigns so customer contact is coordinated and coherent.

Key Features

  • Increase revenue, profits customer retention and lifetime value by planning ahead and adapting in real time
  • Engage customers across any mix of channels through personalized, context-aware, data-driven interactions 
  • Improve coherence by sharing customer and contact history across channels and products, real-time interactions and outbound campaigns
  • Interact with both known and anonymous individuals, linking profiles as personally identifiable information becomes available
  • Invoke predictive models and offer/decision optimization on the fly
  • Know how you’re doing over time using dashboards which are continuously updated to show the numbers of customers moving through your interaction flows.

Want to take your business to new heights?

Request more information. Enter your information and we will respond directly to you.