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FICO® Retail Fraud Manager

Combat In-Store and Online Returns Fraud

Overview

FICO® Retail Fraud Manager

FICO® Retail Fraud Manager helps retailers to quickly and cost-effectively combat in-store and online returns fraud.  Fraud and abuse in returned items costs the retail industry $16.8 billion per year in the U.S. alone. In addition to financial loss, retailers face another challenge: how can they determine which returns involve fraud or abuse without falsely identifying legitimate returns, and without impeding the transaction?

This FICO solution detects fraudulent returns in real time using industry-leading analytic models and rules management technology, to help investigators efficiently manage cases.

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Core Benefits

Advanced rules management and case management

Detect fraud with proven technology

Reduce fraud losses

Advanced rules management and case management

FICO® Blaze Advisor® business rules management system puts rules management into the hands of business users. FICO case management software helps retailers prioritize cases and tasks, easily assign work, and generate insightful reports.

Detect fraud with proven technology

FICO Retail Fraud Manager detects a wide variety of fraud and abuse schemes, analyzing of vast amounts of industry-wide retail purchase and returns data. It’s based on the same technology used to protect 2.5 billion payment cards worldwide.

Reduce fraud losses

FICO Retail Fraud Manager and FICO Identity Resolution Engine allow retailers to stop future potential fraud by identifying suspicious connections and uncovering fraud rings.

 

Solution Architecture

FICO® Retail Fraud Manager

Retail return fraud has exploded and continues to grow.  Stop retail fraud and abuse losses in real-time with analytic innovation.  Watch the 2 minute video to find out more.

Key Features

  • Detect fraud with proven technology: FICO Retail Fraud Manager detects a wide variety of fraud and abuse schemes, analyzing of vast amounts of industry-wide retail purchase and returns data. It’s based on the same technology used to protect 2.5 billion payment cards worldwide.
  • Maintain customer satisfaction: Retail Fraud Manager helps retailers to protect their most valuable customers and maintain high service excellence, with fast analysis of returns and minimal false-positive identifications.
  • Reduce fraud losses: FICO Retail Fraud Manager and FICO Identity Resolution Engine allow retailers to stop future potential fraud by identifying suspicious connections and uncovering fraud rings.
  • Improve efficiency: Retailers can improve their efficiency by catching more fraud without increasing investigator resources, using Retail Fraud Manager's integrated rules management and case management support.

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