Leveraging the growing consumer preference for mobile communications, it replaces reliance on expensive, non-scalable call-center interactions with a highly empirical, automated approach to shaping targeted action and resolution strategies. Its sophisticated use of data and decision management technology gives collectors a real-time, seamless connection between risk assessment and strategy creation—delivering the right message, over the right channel, at the right time. The solution delivers tailored interactions, based on broader and more complex data, that engage the customer while minimizing losses from delinquency.
Features & Benefits
Can aggregate data in real time and access it from a single collections file at the portfolio level, or from multiple sources, for finer segmentation and treatment strategies. Delivers a seamless connection between risk analysis decisions and customer contact actions, giving teams a full-cycle environment with a closed learning loop.
Pre-determined segmentation treatment strategies automate case management, giving agents more time to spend on the most important customers and the most threatening delinquencies.
Available as a Software-as-a-Service (SaaS) system, this deployment enables collections organizations to be up and running in 4 to 12 weeksweeks, with low capital investment and little IT support.
Sophisticated engagement strategies enable collectors to connect with customers over the right channel—whether mobile, voice, SMS, or email—at the right time to drive resolution.
Effectively communicate offers and immediately provide payment options—and make it easy for customers to respond electronically—putting them in control and on a track to recovery.
The modular design allows rapid integration with analytics, rules management applications and decision engines—such as the FICO® Debt Manager™ solution—so you can experience fast start-up times and enjoy the operational benefits of a tested solution.
Insights White Papers
Feb 2013, No. 66