FICO® Strategy Director for Telecommunications

Grow profits and increase loyalty

Overview

Today it’s easy for customers to leave, unless they have reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin. To keep customers happy, firms need to give them the devices, lines, features, apps and services they want — making relevant offers they can afford that are profitable for your business. Strategy Director for Telecommunications delivers a solution to help balance the complexities of credit risk, channel characteristics and agreements, price sensitivity, purchase motivators, attrition risk, profitability, and lifetime value to help generate greater profits.

 

Product Sheet

 

Core Benefits

Maximize Profitability

Stay Agile and Compliant

Build Customer Loyalty

Maximize Profitability

Ensure that each decision (i.e. cross-sell, device financing authorization, loss mitigation, etc.) is made to maximize profit. Business users can easily add new data sources, customer characteristics and analytic models to strategies, while leveraging predictive analytics to know what’s likely to happen and prescriptive analytics to know what to do about it for the maximum profit.

Stay Agile and Compliant

Strategy Director delivers an easy to use system that allows business users to react quickly and make changes based on market conditions and organizational uniqueness. All while providing a clear audit trail of decisions to comply with ever-changing banking regulations.

Build Customer Loyalty

Create short-term profit and long-term customer relationship decisions (i.e. service plan modification, voluntary churn reduction, etc.) to target problem accounts and reduce attrition of valued customers.

Solution Architecture

FICO® Strategy Director for Telecommunications

Strategy Director can be implemented quickly to produce results right away. It provides transparency into the entire decision model, allowing you to make adjustments continuously to achieve sustained performance overtime. Strategy Director connects directly to existing systems and allows business users to easily add or update decision variables through its web-based system without the need of IT support.

Key Features

  • Voluntary churn reduction. Identifies customers likely to leave voluntarily and recommends actions (proactive or reactive) for retaining them.
  • Credit exposure and terms assignment. Assesses customer ability to pay and recommends appropriate overall credit exposure and device financing limits.
  • Device finance authorization. Determines in real time, on a device- and customer-specific basis, whether financing should be offered.
  • Service/plan modification. Recommends and automates timely adjustments customer’s existing credit restrictions based on rising or falling risk.
  • Cross-sell candidate identification. Identifies customers eligible for additional offers, like private-label credit cards, and assigns risk-appropriate credit lines
  • Loss mitigation / pre-delinquency intervention. Detects early signs of payment difficulty and automates proactive contacts and interventions to reduce balance at risk.
  • Delinquency management. Differentiates between past-due accounts and recommends collection strategies most likely to succeed with each customer.

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