FICO® Customer Experience Consulting

Marketing & Customer Engagement

Customer Experience is made up of all of the interactions, expectations and emotions a customer has during their entire customer lifecycle with a company.

FICO Customer Experience Consulting provides clients with a proven methodology to improve customer experience by leveraging data science and analytics to identify, quantify and prioritize customer experience gaps and opportunities within that customer lifecycle. With the necessary combination of qualitative and quantitative customer understanding, strategy and solutions, this focused consulting offering helps clients understand and optimize customer journeys to drive brand loyalty and customer lifetime value at scale.

FICO Customer Experience Consulting helps drive business results by improving customer satisfaction, loyalty and retention.

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FICO® Data Orchestrator

Analytics, Risk & Compliance

FICO® Data Orchestrator is a cloud or on-premises data retrieval and mapping solution that can access, gather and transform data from corporate or public facing information services, such as credit reference agencies. Organizations can connect to and transform multiple sources of data to improve operational intelligence, risk management and usability. 

FICO® Debt Management Solutions

Communications, Debt Management Solutions, Optimization, Risk & Compliance

FICO® Debt Management Solutions

Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.  

Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.

FICO® Decision Central™

Analytics, Risk & Compliance

FICO® Decision Central™ manages all decision assets and analytic models across the entire lifecycle. FICO® Decision Central™ minimizes compliance risk with streamlined validation reporting, consistent workflow processes, automated approval capture and accurate audit trails. By enhancing model performance, it allows businesses a single pane of glass to manage risk. 

FICO® Decision Management Platform


The FICO® Decision Management Platform connects data and analytics components within one powerful system. It provides the ability to share data across the entire platform and delivers a comprehensive decision modeling experience from requirements to complete, market-ready execution. 

FICO® Decision Management Platform Streaming

Analytics, Communications, Marketing & Customer Engagement, Originations

FICO® Decision Management Platform Streaming provides a fully integrated solution for any data -- Big Data or otherwise -- to rapidly generate powerful insights and precise decisioning from the most diverse range of sources. The Platform can import, normalize and synthesize data from any source to quickly analyze the best data to generate decisions, enabling organizations to respond to signals in the data in real-time. 

FICO® Decision Management Suite


The FICO® Decision Management Suite 2.0 provides an easy way for customers to evaluate, customize, deploy and scale state-of-the-art analytics and decision management solutions. It allows customers to quickly integrate FICO and FICO partner decision management tools and components with their own components, helping organizations of all sizes realize the promise of advanced analytics and decision management via cost effective, scalable cloud and on-premises solutions.

FICO® Decision Modeler


FICO® Decision Modeler empowers business users to create, maintain and control business rules, policies and procedures throughout their operational systems without programming or specialized development packages.  Available as a cloud-based or on-premises solution, Decision Modeler gives businesses maximum control and agility for high-volume decisions.

30-day Trial

FICO® Decision Optimizer


FICO® Decision Optimizer enables business analysts to develop, assess and improve the decisions that drive customer interactions and business results. Its advanced decision impact modeling, simulation and optimization techniques allows you to discover better decision strategies that balance trade-offs between cost, risk and reward, while also factoring in economic and market conditions.

Visit the FICO Xpress Optimization Community to learn more about what you can do with Decision Optimizer, download software trials, get support and talk to the experts!

60-day Trial

FICO Xpress Optimization Community

FICO® DMN Modeler


The Object Management Group's DMN (Decision Management and Notation) makes decision modeling quick and easy using a standard notation. FICO® DMN Modeler is a powerful and visually intuitive tool that enables anyone to get started today (no excuses).

Start using FICO® DMN Modeler

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