Thursday, February 27, 2014
10.00 am GMT / 11.00 am CET / 12.00 pm EET
In this session you will learn how to avoid customer embarrassment, and inefficient use of agents by using automation tools to drive RPC and self-resolution rates.
Gabriel Hopkins, Sr. Director Product Management at FICO
Marc Theeuwen, Sr. Consultant Pre-Sales at FICO