Losses on US credit cards, as a percentage of credit card sales, have been cut by 70% since real-time anti-fraud analytics were introduced in 1992
The Challenges of Identifying and Integrating Best-of-Breed Analytics Technologies
Emerging Standards in Decision Modeling – an Introduction to Decision Model & Notation
Regulators and consumers both want more from banks. While regulatory guidelines and consumer rants in social media may use different language, they’re both aimed at the same thing: improving customer experience. Banks that do so successfully can benefit from an early warning system for compliance risk exposure, and it’s also a powerful driver of financial performance. But falling short can be costly—from compliance penalties to attrition.
This paper is about the new competitive ground in retail banking: delivering outstanding customer experiences to increasingly selective consumers. It’s based on FICO’s work with banks in the areas of originations, customer management, collections and fraud.
IT Priorities: Engagement, Awareness, Decisions
Mike Gualtieri, Principal Analyst
Introducing FICO® Decision Management Platform
Model Builder Trial Thank You Confirmation
Advance your risk control by adjusting to change before it happens
Intelligent communications and customer self-serve help you scale the shifting economic, regulatory and social environment
Every organization can discover and act on analytic insights to deliver superior service
Debt recovery leader reduces violations, improves performance with speech analytics
Improving debt collection performance with speech analytics
Getting it right can drive big benefits for both bank and customer.
Driving customer action
Turns large & complex data into predictive models that map the path to ever-improving business performance.
EMV Adoption and its impact on fraud management worldwide.
Systematized approach to addressing conduct risk can enhance customer experience and improve business efficiency
Where do you fit? How to go for the gold
Two analytics to tell the difference