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Product Support

FICO Product Support is committed to providing accurate and professional technical service for FICO software solutions. Our team is dedicated to helping every client achieve their business objectives and maintain a competitive edge by providing the highest quality service and assistance.

FICO Product Support is committed to providing accurate and professional technical service for FICO software solutions. Our team is dedicated to helping every client achieve their business objectives and maintain a competitive edge by providing the highest quality service and assistance.

FICO Online Support
FICO offers all licensed clients use of a secured, self-service Web portal for Product Support, FICO Online Support. FICO Online Support allows users to self help on their issues 24 hours a day, 7 days a week. By using FICO Online Support clients can open, review, update and close their cases, as well as find solutions in the FICO Knowledge Base to common questions. To obtain your FICO Online Support credentials, please contact us by emailing support@fico.com.

To log into FICO Online Support >

Adeptra legacy Support
For Adeptra customers requiring product support:
Australia Helpdesk: 1 800 090 106
United Kingdom Helpdesk: 0800 107 7874
North America Helpdesk: +1 866 866 0384
You may also contact us at: customer-support@adeptra

TITANIUM / DM9 and PLATINUM Support
Titanium / DM9 support, please call: (703) 621-9167
For legacy CR Software PLATINUM support, please call: (703) 934-9060
You may also contact us for support by emailing support@fico.com
To open a new case via the FICO Online Support Portal click here
To review old cases (prior to June 4, 2013) or transfer files on the CR Software portal click here

FICO® Score Support *
For current business clients and financial institutions with FICO® score product questions, please contact ScoreSupport@fico.com.*
Additional FICO® score product information is available for scoring clients on the following site:

FICO® Score Support
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com

myFICO Support
Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.

Credit Bureau Scores Products
This password-protected site is reserved for the users of FICO® scores and other credit bureau-based solutions. The site includes various support tools such as validation charts, product descriptions and other support material. If you would like access to this site, and do not have a login and password, please contact us at scoresupport@fico.com

*Consumer inquiries should be directed to myFICO Support Center or 1-800-319-4433.

Support Centers

North America

6am-5pm PST

Telephone (toll free): 1-877-4FI-SUPP

South America

9am – 5pm Brazil

Telephone: 1-(415)-446-6185
Brazil (toll free): 0800-891-6146

Europe, Middle East & Africa

8:30am-5pm UK

Telephone: 44-(0)-870-420-3777
UK (toll free): 0800-0152-153
South Africa (toll free): 0800-996-153
Fax: 44 (0) 870 420 3778

Asia & Australia

9am – 5:30pm Singapore

Telephone: 1-(415)-446-6185
North China (Beijing): 10800-713-1444
South China (Shanghai): 10800-130-1404
Australia (toll free): 1-800-467-862