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Collections Management

Transform collection performance with world-class technology and analytics

Overview

With rapid changes in regional economies, consumer behavior and regulatory constraints, it's clear that collection methods must also rapidly evolve. Today, collection groups worldwide are integrating new, highly automated capabilities that multiply resources, effectiveness and profitability with advanced analytics, segmentation, optimization and multi-channel communication.  All within a strong compliance framework.

FICO® Debt Management Solutions provide automated strategies for every phase of the debt lifecycle, including pre-delinquency detection, automated communication systems, virtual agent solutions, segmented and individualized collection treatments, outsourced file management and more. Each can be easily adopted and integrated: choose what you need most to improve performance.

Solution Architecture

Collections Management

Do you know what your collectors are saying in every call? Are they providng the right answers, securing payment and staying compliant? Lower costs, increase collector and consumer satisfaction and analyze 100% of your transactions. 

Available Products

FICO® Debt Management Solutions

Product overview

FICO® Debt Management Solutions

Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.  

Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.

FICO® Collection Optimization

FICO® PlacementsPlus® service

Product overview

FICO® Debt Management Solutions

Organizations collecting debt successfully gain control of collection costs and profitability by implementing the FICO® Debt Manager™ solution, a complete and highly automated system for collection and recovery.  

Banks, governments, collection agencies, healthcare providers and more increase collection revenue and boost processing capacity while protecting consumer relationships and maintaining regulatory compliance.

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Debt recovery leader reduces violations, improves performance with speech analytics

Collection organizations invest heavily in call recording systems to track their activities and debtor commitments.  Yet in 2012, the Federal trade commission received 125,136 FDCPA complaints, representing more than $100 million in potential fines for improper collection activities.  Also, the Consumer Financial Protection Bureau (CFPB) is now collecting consumer complaints, and early numbers suggest the complaints aren't going away - even as new regulatory guidelines are designed to reduce debt collection missteps.

"We wanted to find a way to reduce our exposure to FDCPA violations and litigation, while improving collector performanc.e Now, we can monitor virtually every call.  We're able to quickly isolate collector training, and increase collections performance."  Learn More.